Address
Form of workChristian Brothers Automotive
Benefits:
- Closed Every Weekend To Spend Time With Family & Friends
- Paid Vacation & Paid Holidays
- Healthcare Benefits Available
- Matching Retirement Plans
- On-Going Training & Career Advancement
- Employee Appreciation Events
Job Title:
Automotive Service Advisor / Writer
Location:
23819 E. Appleway Avenue, Liberty Lake, WA 99019 (very close to Idaho)
Job Overview:
As an Automotive Service Advisor / Writer with Christian Brothers Automotive, you are the person that our customers look to when they need help with their vehicle. You are the person that our customers see every time they make an investment into their vehicle, because of these reasons you play a large role in building relationships with our customers.
Service Advisors have the critical opportunity of taking our customer through the entire repair process, keeping them informed of the status of their vehicle and ensuring their satisfaction before they leave our facility. You must enjoy caring for other people and following up after the repair work is done to ensure we have executed well to meet our customer's needs.
Candidates that will do well:
- Love to help people and are adept at delivering courtesy
- Are humble and empathetic
- Are well organized and effective with computers
- Speak with a smile
- Love to excel in a fast-paced environment
- Would rather have the opportunity to be paid above average for performance rather than be paid a limited fixed hourly total. Hourly and production incentives
- Always do the right thing when no one is looking
Responsibilities include, but are not limited to:
- Greet every customer that enters our facility with hospitality and respect
- Present the best solution to properly repair our customer's vehicle in a way that is easy for them to understand
- Manage the store's workflow in an effective and efficient manner
- Consistently and effectively sell our services without jeopardizing honesty and integrity
- Maintain an energetic positive attitude and team atmosphere at all times
- Communicate on the phone in a clear professional manner
- Build long-term relationships between the store, yourself and the customer
- Directs, coordinates, and participates in performing customer service activities
- Shuttle customers as needed
- Ensure that all repairs are performed to proper specifications.
- Work together as a team and assist other employees as needed.
- Other duties as assigned.
Qualifications:
- Looking for a Top Performer in Automotive Service with a strong record of achievement to serve customers well with enthusiasm and strong character
- 3+ years of experience in a Service Advisor / writer role strongly preferred
- Graduation from an industry-recognized service program is preferred but not required
- Current driver's licenses
- Driving record acceptable to our current insurance carrier
- Proficiency in Windows-based computer software and automotive store applications
Physical Requirements:
- Being dependable and reliable for a position that is scheduled for Monday - Friday, 7am - 6pm
- Being on your feet the majority of the workday (standing, walking, coordinating parts, etc.)
- Occasionally lifting and carrying objects over 50 lbs.
- Keeping a brisk work pace in a high-volume environment
Christian Brothers Automotive (CBA) began in 1982 with the simple premise of providing precision auto repair with transparency, integrity and a philosophy of people first. All 290+ CBA locations offer a modern facility equipped with manufacture-level diagnostic equipment and the latest factory scan tools. CBA shops also offer their technicians a consistent workload, free training, full-time live technician support and access to our private Technician Assistance Center.
All of your information will be kept confidential according to EEO guidelines. Christian Brothers Automotive is an Equal Opportunity Employer. Christian Brothers Automotive locations practice "At-will" employment practices.
