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Form of workJob Description
We are currently seeking a highly motivated customer service representative interested in providing fantastic customer service & eager to learn from and/or work with some of the best in the business. We are a fast paced, high energy shop with a great group of long term employees. We have 5 master technicians on staff and 2 mid level technicians who are learning from some of the best technicians in the industry. We have all the amenities that customers love, a shuttle service, a hand car wash and a great quality control process to ensure we are fixing customers vehicles right the first time.
We will have been in business for 15 years this September & we have an endless amount of work. Our customers love us and we have a great reputation in our community, just check out our online reviews. Come & check out one of the coolest shops in the North end. We have an experienced staff, great customers and an overall great atmosphere to work in, a true team environment. We offer competitive wages, Medical/Dental/Vision, paid holidays, paid time off and a Simple IRA retirement plan with a 3% match.
We work Monday through Friday, so your weekends are free. Sounds pretty great doesn't it, well what are you waiting for? Apply for this position and lets set up a time to meet!
General Duties
- Greet customers and provide excellent customer service throughout their visit
- Listen to customer concerns and accurately document them for the technicians
- Communicate necessary repairs or maintenance to customers
- Prepare accurate estimates for repairs and obtain customer approval
- Coordinate with technicians to ensure timely completion of repairs
- Maintain communication with customers regarding the status of their vehicles
- Process payments and provide detailed invoices to customers
_ Experience_
- Previous experience in a similar role as a Service Advisor or Service Writer is preferred
- Strong mechanical knowledge and understanding of automotive diagnostics
- Familiarity with automotive parts and brand quality
- Excellent customer service skills with the ability to effectively communicate with customers
- Ability to multitask and prioritize tasks in a fast-paced environment
