Automotive Service Advisor/Writer

Not happy where you are currently working? Or maybe you just want to make a change?

We are looking to create a dream team of Techs, Service Advisors, and General Service Techs. Team members with positive attitudes and respect for each other, customers, and the company.

Midvalley Automotive is committed to excellence in automotive repair and maintenance services. We've been serving our community since 2008 and moved into our brand-new, state-of-the-art facility with 10 bays and a focus on natural lighting and organization in October 2023. We are dedicated to providing top-notch service to our customers while fostering a work environment that values work-life balance and professional growth.

No Weekends, Late Nights, or Holidays.

Good Enough Doesn't Work Here!

Job Overview:
We are seeking an experienced and driven Automotive Service Advisor/Writer to join our team of skilled professionals. This position offers a fantastic opportunity to work in a clean, organized, and well-equipped shop with NO WEEKENDS OR LATE NIGHTS, allowing you to enjoy more quality time with your family and friends. As an experienced Automotive Service Advisor/Writer at Midvalley Automotive, you will play a crucial role in customer satisfaction. The service advisors are usually the first and, most time, the last interaction the customer has with the company which is important to the success of our business. The primary job of this position is selling customers the recommended services and repairs made by the technicians based on the customer needs, goals and desires. This role also assists in the administrative and customer service aspect of the business.

Having a great attitude and consistently displayed is greatly valued at our company.

If you take pride in your work, want to be the best, want to work in a progressive shop and in a positive environment we WANT YOU to build your future with us!

This isn't just a "selling" position. It comes down to customer service excellence to keep building repeat customers with strong relationships. Looking for a candidate that sees our company as more than just a repair shop.

Key Responsibilities Included, but are not limited to:
Greeting everyone that walks through the door.
Answering phone calls, emails, text messages, and any social media requests politely and with enthusiasm.
Address customer concerns and inquiries with professionalism and expertise.
Collaborate effectively with the Service Advisor Manager, fellow advisors, shop foreman, and customers, providing exceptional customer service.
Ability to sell
Writing estimates, calling customers, and finding and ordering parts.
Checking out customers and collecting payment.
Answer detailed questions from customers about services preformed and price information.
Light cleaning of lobby
Running a shuttle if needed
Participate in ongoing training, including videos, seminars, conferences, and other development opportunities.

Qualifications:
Proven experience as an Automotive Service Advisor/Writer with a minimum of 3 years' experience.
Uphold a strong work ethic, integrity, time management skills, and attention to detail.
Phone and computer skills are a must.
Expect you to be an attentive listener and a master at executing all the service processes with due diligence and always with customer service in mind.
Contribute to a positive and professional team environment.
Exceptional problem-solving skills and attention to detail.
Strong customer service and selling skills.
Clean and valid driver's license
Communicate in English
Knowledge of automotive repairs would be great, but not required.

Compensation:
Base plus commission on sales. Ability to earn over $100K a year.

Benefits:
Paid vacation time
Paid sick time.
Health is 80% Paid
Dental at 100% Paid
Vision at 100% Paid
Life and AD&D insurance - Employer paid at 100%.
Simple IRA plan with employer match up to 3%.
Regular 8 am to 5 pm workdays with 1-hour lunch breaks.
7 Paid holidays
Paid training opportunities, including videos, seminars, and conferences.
Collared polo shirts are provided.
Designated breakroom with complimentary snacks, drinks, and air conditioning.
Company owners who prioritize employee success, both professionally and personally.
Employee appreciation outings.
Paid team lunches at least once a month.
Weekly team meetings.
Paycheck Direct Deposit.

Midvalley Automotive
279 E Penny Rd
Wenatchee, WA 98801

Job Type: Full-time

Pay: $60,000.00 - $100,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Day range:

• Monday to Friday

Shift:

• 8 hour shift

Experience:

• Automotive Service Writing: 3 years (Required)

Language:

• English (Required)

Shift availability:

• Day Shift (Required)

Ability to Relocate:

• Wenatchee, WA 98801: Relocate before starting work (Required)

Work Location: In person