Senior Advisor Customer And Business Solutions

The Office of the Chief Information Officer (OCIO) is charged with driving information and technology (IT) solutions at the pace of American innovation. The incumbent has an advisory role to provide customer-focused operations of enterprise-wide services and the Justice Management Division (JMD). The SL position in CBS reports to and partners closely with the CBS Deputy Director to enable the advancement of Customer and operational solutions within the information technology environment at DOJ.Qualifications: To qualify for the position of Senior Advisor Customer and Business Solutions, you must meet the mandatory technical qualifications (MTQ) listed below. Your responses to the MTQs should be addressed separately (separate document), not to exceed two (2) pages per MTQ.
MTQ 1: Demonstrated technical knowledge of and experience with key aspects and issues of centralized, distributed, and cloud-based business systems, cybersecurity systems and regulations, agile and dev-ops software engineering patterns, network performance and uptime, data center service optimization, and zero trust architecture.
MTQ 2: Demonstrated ability to manage, lead, and maintain customer engagement and consensus across large, complex multi-component IT programs that may include multiple component organizations. Should include demonstrated experience and expert knowledge of enterprise-wide IT operations, lifecycle management, customer care, risk management, and compliance.
MTQ 3: Demonstrated experience in collaborating and partnering with internal/external stakeholders to lead the development of customer Business Solutions. Extensive experience in leading and directing integrated and cross-functional project teams focused on large scale operations and infrastructure system implementations adhering to ITIL processes, business process management, and IT program and project risk management for a multi-phased set of initiatives that enable program modernization and transformation.
If you are a current or former government employee on a permanent appointment in the competitive service, you will need to submit an applicable SF50 (please refer to the "required documents" section for additional information).
**Only experience obtained by the closing date (02/19/2024) of this announcement will be considered!Education: There are no educational requirements for this position for the 2210 series as prescribed by OPM. Highly qualified candidates may possess education/training in contracting, budgeting, finance, and/or computer and informational sciences and management.
Employment Type: FULL_TIME