- Directs the daily administrative operations for the Oncology Service Line Administrative offices.
- Develops and implements efficient and effective systems for managing information, projects, and communications to ensure accurate and timely responses.
- Functions as the gatekeeper, understanding the oncology leadership teams requirements, prioritizing issues according to urgency, and allocating time accordingly. Protects Service Line Directors time/schedule.
- Maintains a comprehensive list/database of initiatives and assignments, to include actions delegated to other offices.
- Responds to a wide variety of questions and issues from patients, staff, and the public on behalf of the Oncology Service Line Leadership team, including those highly sensitive in nature.
- Research, compiles, and summarizes complex and/or highly sensitive issues, policies and topics; provides background information, talking points and briefing materials for the Service Line Leadership Team.
- Briefs Service Line leadership in a timely fashion regarding priorities and deadlines on the status of pending issues.
- Organizes ad hoc committees appointed by the director on a broad range of issues.
- Prepares confidential reports and summarizes issues for senior staff, board members within El Camino Health.
- Handles the details of complex and highly sensitive matters on behalf of the Oncology Service Line Leadership.
- Prepares responses to urgent requests on behalf of the Oncology Service Line Leadership; takes charge of complex and highly sensitive matters, and independently investigates issues and problems.
- Makes high-level contacts of a sensitive nature with internal and external individuals, requiring a high level of discretion and diplomacy.
- Researches, analyzes, and synthesizes information to prepare Oncology Leadership Team briefings, reports, and summaries.
- Coordinates information from other departments and tracks to ensure completion with sufficient time for Oncology Service Line Leadership Team review in advance of meetings.
- Manage small to medium size/scope projects.
- Will assume the key leadership position of coordinating all aspects of the Multidisciplinary (Medical Oncologists, Radiation Oncologists, GYN Oncologists, Radiologists, Pathologists, Nursing, Social Work, Palliative Care, Pharmacists, Inpatient Nursing, Nurse Practitioners, Nutritionists, Tumor Registry Team) weekly Tumor Boards to assure compliance with the American College of Surgeons Commission on Cancer Standards.
- Other duties as assigned.
- Associate degree with seven years of administrative experience, at least three at senior leadership level OR Bachelor's degree with five years' experience or equivalent.
- Prior healthcare administrative experience in a senior leadership setting preferred.
- Demonstrated experience managing multiple complex calendars for senior leaders.
- Strong interpersonal skills: ability to communicate and influence effectively with all levels of the organization including outside vendors, employees, physicians and members of the leadership team, both verbally and in writing.
- Strong customer service experience.
- Advanced experience using MS Office applications including Word, Excel, PowerPoint and Outlook.
- Excellent organizational skills and able to work independently.
- Must also have demonstrated ability to work effectively in a team environment.
- Demonstrated ability to be flexible and work under changing conditions requiring reprioritization of workflow.
- Political acumen and sensitivities to the differing perspectives and political circumstances within all levels of the organization.
- Ability to multi-task with demanding timeframes and competing priorities.
- Ability to use a high level of discretion and maintain all confidentiality.
- Small to mid-level project management skills.
El Camino Health seeks and values a diverse workforce. The organization is an equal opportunity employer and makes employment decisions on the basis of qualifications and competencies. El Camino Health prohibits discrimination in employment based on race, ancestry, national origin, color, sex, sexual orientation, gender identity, religion, disability, marital status, age, medical condition or any other status protected by law. In addition to state and federal law, El Camino Health also follows all applicable fair and equitable employment policies from the County of Santa Clara.