Security & Front Desk Receptionist

About Minnesota Indian Women’s Resource Center (MIWRC)

MIWRC is a non-profit social and mental health services organization committed to traditional ways of being and support of Native women and their families. Founded in 1984, MIWRC provides a broad range of programs designed to educate and empower Native women and their families, and to inform and assist those who work providing services to the community.

Our Mission

To empower Native women and families to exercise their cultural values with integrity, and to achieve sustainable lifeways, while advocating for justice and equity.

Our Values

RESPECT To show politeness, kindness, and care to others as spiritual beings. We demonstrate respect through actions and value in interconnection and relationships.

INTEGRITY Is the quality of being honest and having strong moral principles. We demonstrate integrity through transparency and honesty.

RECIPROCITY An exchange that creates balance and beauty and demonstrates respect. We demonstrate reciprocity by striving for balance in our interactions and respect.

RESPONSIBILITY A duty to act with integrity to all living things. We demonstrate responsibility through respectful interactions with one another. We practice our cultural and traditional values while showing reciprocity and being a good future ancestor. We are responsible to ensure that the ceremonial teachings are done within protocol and the road of personal healing in proactive ways.

HUMILITY The quality of putting pride aside and being self-aware of our own personal growth process. We demonstrate humility through being teachable and dedicated to self-awareness and growth.

ACCOUNTABILITY An assurance that an individual or organization is evaluated on its performance or behavior related to responsibilities and promises. We demonstrate accountability by doing our best for our people while exercising truth, integrity and healthy boundaries.

KINDNESS The quality of being generous, helpful, and caring about other people, or an act showing this quality. We demonstrate kindness through seeing our people as relatives in kinship and that everyone has a story.

EMPATHY The ability to share someone else’s feelings or experiences by imagining what it would be like to be in that person’s situation. We demonstrate empathy through the ability to understand and share the feelings of another and imagining what it is like to walk in their shoes.

Position Summary:

The Security & Front Desk Receptionist will be responsible for protecting people and property from possible criminal activity and will greet, assist and provide direction and information to clients, visitors and other guests of the organization.

General Responsibilities

· Patrols and monitors area; reports suspicious activities to local authorities.

· Monitors surveillance cameras, inspects property, and monitors people near the building.

· Contacts law enforcement or fire department in case of an emergency.

· Checks doors and windows to ensure the property is secure.

· Walks staff to their vehicles if requested.

· Investigates reports of suspicious activity on the property.

· Escorts discharged staff, trespassers, and other unwelcome parties off the premises.

· Greets clients, visitors, and guests; determines the purpose of each person’s visit and contacts appropriate staff so they can meet the visitor at the front reception area.

· Answers, screens, and directs phone calls to staff; takes messages and schedules appointments.

· Receives mail, documents, packages, and courier deliveries and delivers or distributes items.

· Performs administrative and clerical support tasks.

· Performs basic filing and recordkeeping.

Requirements

· Excellent observational skills and attention to detail.

· Authoritative and excellent verbal communication skills.

· Excellent communication & customer service skills.

· First Aid/CPR Training, Narcan Training, De-escalation Training preferred but will train if needed.

· Excellent interpersonal and customer service skills.

· Basic understanding of administrative and clerical procedures and systems.

· Proficient with Microsoft Office Suite or related software.

· High school degree or equivalent

Candidates from diverse backgrounds are encouraged to apply! To apply for this position, please email a resume and cover letter to hr@miwrc.org. In your email, please note where you saw this position. Position open until filled. No phone calls, please.
ONLY CANDIDATES WHO FOLLOW APPLICATION INSTRUCTIONS WILL BE CONSIDERED FOR THE ROLE.

An Equal Opportunity Employer:

MIWRC is committed to attracting and retaining employees with varying identities and backgrounds. The MIWRC provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability status, public assistance status, protected veteran status, sexual orientation, gender identity, gender expression or any other status protected by law.