Seasonal Membership Customer Care Representative

Position Title:Seasonal Membership Customer Care Representative

Department: Membership

Reports to: Membership Manager

FLSA Status: Part-time Seasonal, Non-exempt

Term: Mid-March–end of June 2024

Compensation: $20 per hour

Schedule: 35 hours per week; 7-hour shifts, Wednesday–Sunday

Position Description:

Brooklyn Botanic Garden (BBG) seeks to fill a full-time, seasonal Membership Customer Care Representative position. This position reports to the Membership manager and is a key part of a team that serves over 20,000 member households. The Membership Customer Care Representative will sit in the Visitor Center and provide front-facing customer service to BBG’s membership base. In this high-volume membership office, the Customer Care Representative must possess excellent customer service and organizational skills and the ability to work independently.

Responsibilities:

• Assist members while visiting the Garden. This includes, but is not limited to:
  • Assisting with onsite sales
  • Answering membership-related questions
  • Organizing membership packet pickup
• Respond to member emails and prioritize urgent requests, including ticketing questions.
• Enter data in Raiser’s Edge, including updating members’ contact information and marking if members need new membership cards or package.
• Process online membership orders through Raiser’s Edge.
• Act as liaison between Membership department and Visitor Services.
• Perform other administrative tasks as needed.

Qualifications:

• Excellent communication, customer service, and organizational skills
• Comfort working with people; friendly, outgoing personality
• Keen eye for detail
• Motivated, energetic team player able to prioritize and work independently, as well as interact with members and BBG staff
• Experience with Raiser’s Edge or other database desired
• Nonprofit experience, or strong interest in cultural institutions, environment, education, and or/science preferred

Benefits:

• BBG offers certain benefits to part-time employees including:
  1. Up to 56 hours of sick leave
  2. Short-term disability/New York Paid Family Leave
• As a 501(c)3, BBG is a Public Service Loan Forgiveness (PSLF) Eligible Employer.
• Museum Pass which provides employees the opportunity to enter many museums in New York City for free

How to Apply:
To be considered for this position, please submit an application by clicking Apply below. Applications submitted without a résumé and cover letter will not be considered.

No telephone calls for position inquiries, please. Applicants with disabilities who need assistance with the online system, or who may require a reasonable accommodation during the application process, should contact Human Resources at hr@bbg.org. 
Brooklyn Botanic Garden is an Equal Opportunity/Affirmative Action employer.