Call Center Customer Care Representative

EXPERIENCEDCUSTOMER CARE REPRESENTATIVES WANTED!

If you excel in a fast-paced office environment, possess outstanding multitasking skills, and demonstrate a high level of proficiency in technology, we encourage you to apply for the position of Customer Care Specialist within our Call Center Team.

Location: White Plains, New York (in person, not remote)
Type: Full-Time - 40 hour week, flexible shifts (weekends required)

JOB REQUIREMENTS:

• Location: White Plains, NY, on site is mandatory; remote work is not available.
• Training: (4) weeks (Monday thru Friday, 9:30 am to 4:30 pm training hrs. only)

Qualities: Demonstrated patience and empathy
Skills: Basic troubleshooting skills, knowledge of Salesforce or Sedona a plus
Experience: Previous Call Center Customer Service experience is required.
Language: English required, bilingual a plus.
Education: GED or high school diploma required.
Availability: 40 hours per week- includes flexible weekday shifts
plus (1) weekend shift either Saturday or Sunday
Shift times: 9:00 am to 5:00 pm, 11:00 am to 7:00 pm, 2:00 pm to 10:00 pm

QUALIFICATIONS:

• Positive attitude and eagerness to acquire new knowledge
• Proficiency in multitasking
• Exceptional written and verbal communication abilities
• Strong inclination towards collaborative teamwork

BENEFITS:

• Paid Time Off (PTO), vacation, and sick time.
• Health insurance (individual coverage with employer contribution).
• 401(k) with employer match.

Job Type: Full-time

Pay: $19.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k) matching
• Flexible schedule
• Health insurance
• Paid time off

Schedule:

• 8 hour shift

Application Question(s):

• Do you live local to the White Plains area & have transportation to get to a work shift?
• When are you available to start this role?

Experience:

• Call center: 2 years (Required)
• Customer service: 2 years (Required)

Ability to Commute:

• White Plains, NY 10607 (Preferred)

Work Location: In person