Customer Care Representative

Due to expanding growth, Mangino Chevrolet Buick GMC has immediate openings for Customer Care Specialists in our Business Development Center.  If you are a professional, self-motivated, goal driven customer centric individual who has experience dealing with customers and are seeking a new challenge then we have the RIGHT opportunity for you. BDC, call center and or retail experience is preferred. Pay structure rewards for achieving individual and team goals. 

Job Details

• $35,000-$50,000 per year (base plus commission)
• Part-time and Full-time
• Monday--Saturday

Qualifications

• At least 1 year of customer service experience
• Experience in a BDC role is preferred
• Experience in a sales role is preferred
• Experience with VIN Solutions and CDK DMS preferred

Job Duties

• Answer inbound customer calls and establish follow-up with appointments.
• Make outbound customer calls to generate dealership traffic and new business.
• Respond quickly to internet, phone, and live chat inquiries using e-mail, scripts, and templates.
• Provide customers with initial information and escalate them to the appropriate dealership resources for further information.
• Follow up with leads that may not be ready to make an appointment or that resulted in a no-show.
• Participate in all team and process-development sessions.
• Maintain positive relationships with BDC teammates, sales teams, service teams, and dealership management.
• Utilize company systems daily (CRM, DMS, etc.).
• Keep records of customer interactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Complete any required forms, prepare change of address records, or update customer information using computers.
• Refer unresolved customer grievances to designated departments for further investigation.
• Cross-train in both sales and service departments as needed.
• Contact customers to respond to inquiries or to notify them of sales and service information.
• All other work-related duties as assigned.

Skills and Knowledge Required

• English language
• Time management
• Multi-tasking
• Reading comprehension
• Speaking
• Active listening

Benefits

• Health and Dental insurance
• 401k
• Paid time off
• Group Life Insurance
• Long-term Disability Insurance