Bilingual Customer Service Representative

Bilingual (Spanish) Customer Service Representative   Location: Bronx, NY Status: Full-Time -35 Hours Per Week Salary: $19.00 Per hour CHCA is seeking an experienced Bilingual Customer Service Representative, with exceptional Customer Service skills and call center background professional who is enthusiastic and motivated to join our team. As a Customer Service Representative, your position will include but is not limited to: * Answering all incoming calls in a prompt, accurate professional manner. *  Assessing and troubleshooting caller’s needs and transferring calls to the appropriate staff within the department as needed. * Welcoming visitors and referring to staff as appropriate. * Initiating intake applications for Workforce Development Department. * Distributing incoming mail and faxes. * Initiating Personnel Action Forms (PAF) for paraprofessional staff. * Coordinating all room reservations for company activities and meetings. * Coordinating all food orders for company activities and meetings. * Maintaining Authorizations for check pick-up * Managing check distributions, notices, and other miscellaneous documents. * Supporting multiple departments when required. * Demonstrating eagerness to assist customers. * Committed to providing customers with quality service.    Required Qualifications * Minimum of two years’ experience in Customer Service principles and practices * Competency of basic computer skills, to include but not limited to Microsoft outlook * Must be able to speak, write, understand, and communicate in both English and Spanish Language * Ability to multitask and work in a fast-paced environment * Flexibility in work hours/ schedule * An understanding of the cooperative movement – its values, strengths, and potential a plus  About CHCA Cooperative Home Care Associates (CHCA) established in 1985, is a home health care services agency licensed by the New York State Department of Health, to provide paraprofessional services for elders and individuals living with physical disabilities in New York City. More than 1,700 home care workers are currently employed by CHCA, 98 percent of whom are Latina or African American women. As the largest worker-owned cooperative in the US, CHCA offers all employees the opportunity to purchase an equal ownership stake in the business. Today CHCA is one of the largest private-sector employers in the South Bronx and one of the largest women-and-minority-owned businesses in New York City.