Customer Service Representative/Client Care

Westbury based corporate coffee/refreshment company seeks an experienced individual for full-time Client Care Associate (Customer Service) position. This position plays an important role in providing excellence in Customer Service. You will have a major impact on our customers and the relationship we maintain with them.

The Client Care Associate will report directly to the Client Care Manager at our Westbury, NY location. Responsibilities include (but not limited to) answering incoming client calls, taking orders, arranging service calls and problem solving client issues – all in a Call Center environment. This position also provides a great opportunity and potential for additional pay in the form of commissions.

If this sounds like something for you – then we’d like to meet you at Corporate Coffee Systems!

Experience/Qualifications:

· Minimum of 1 Year Call Center Customer Service experience (in a refreshment and/or office supply background is a plus).

· Excellent oral and written communication skills, along with ability to follow instructions.

· Professional telephone manner.

· Ability to resolve low-priority issues without supervision.

· Willingness to continually increase your knowledge and understanding of Corporate Coffee Systems products, their functionality and use.

· Working knowledge of MS Office applications, including Excel and Outlook.

· High-energy, flexible, self-starter, hands-on, and comfortable working individually and in a team environment.

Hours are Monday – Friday, 8:30am – 5:00pm

Corporate Coffee Systems is a leading New York metropolitan coffee and refreshment supplier which provides a world-class product line and the latest technology to bring that coffee-house feeling to its clients in the tri-state area. We specialize in a full line of name brand refreshment products and business supplies that you can trust. Socially responsible, environmentally friendly and a leader in customized solutions to meet your coffee and refreshment needs.

CCS is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations. EOE

No Agencies Please.

Job Type: Full-time

Pay: $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Experience level:

• 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• In-person
• Office

Work Location: In person