Scheduling Specialist

The Scheduling Specialist's primary role is to provide complete scheduling oversight for all FlightSafety internal/external customers with the best overall customer service experience. The Scheduling Specialist facilitates all coordination of regulatory and operator training requirements between FlightSafety and its customers and clients.

• Manages tasks such as scheduling customers/clients, sending confirmations, creating new customer/client accounts, updating client information.
• Manage all aspects of client training schedules and coordinate with customers on specific training needs and requirements that may impact schedule modifications.
• Understands regulatory requirements and verifies training objectives.
• Acts as back-up focal for TSA tracking for incoming clients.
• Perform Export Compliance checks as needed.
• Verify/collect pre-training documents.
• Call customer/clients to confirm attendance and training objectives.
• Manage client retention program.
• Act as primary point of contact for assigned program(s) by Interacting and communicating with internal and external customers as well as regulatory agencies.
• Familiarity with FlightSafety's product and services, when possible provide customers with additional training available to enhance the overall experience and ultimately generate more sales and revenue.
• Review and understand country specific guidance and/or documentations and provide the most up to date information to ensure clients/customers and instructors are adhering to all regulatory requirements.
• Responsible to assess, organize, plan and assign resources to customer training events, instructor training and qualifications.

• Bachelor's degree in Business or Aviation Management preferred or three (3) years' related experience and/or training; or equivalent combination of education and experience; equivalency years' experience substitution must be in related field.

• Achieved a master level of all responsibilities of Scheduling Specialist, Associate.
• One (1) to two (2) years of aviation experience preferred.
• Requires knowledge of aviation industry terminology, FARs, and prerequisites for FlightSafety International courses, as specified by FAA/NAA regulations.

• Excellent customer service skills.
• Knowledge of aviation terminology as specified by FAA/NAA.
• Knowledge of basic scheduling concepts and/or experience with scheduling software.
• Detail oriented with excellent organization and time management skills.
• Excellent verbal and written communication skills.
• Ability to interact with various levels of management in a professional manner.
• Ability to adapt to changes rapidly and perform in a fast-paced work environment.
• Results-oriented with high drive to achieve objectives and standards with little supervision or guidance.
• Customer/client oriented and ability to adapt/respond to different types of personalities.
• Fluency in English, through both verbal and written communications; able to speak, understand, read and write.
• General knowledge of the following software: MS Office Suite, TMS Systems, CRM.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and communicate. The employee may be required to stand; walk; sit. Specific vision abilities required by this job include the ability to view monitors, technical documents, and reference material. The noise level in the work environment is usually low to moderate.