Scheduling Specialist

RAYUS Radiology, formerly Center for Diagnostic Imaging and Insight Imaging, is looking for a Scheduling Specialist IIIto join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Scheduling Specialist III, you will be responsible for providing services to patients and referring professionals by answering phones, managing faxes and scheduling appointments. In addition, serves as a resource to the team and other departments. This position is full-time, working Monday - Friday 8:00am - 5:00pm.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

(80%) Scheduling

• Answers phones and handles calls in a professional and timely manner
• Maintains positive interactions at all times with patients, referring offices and staff
• Schedules patient examinations according to existing company policy
• Ensures all appropriate personal, financial and insurance information is obtained and recorded accurately
• Ensures all patient data is entered into information systems completely and accurately
• Ensures patients are advised of financial responsibilities, appropriate clothing, preparation kits, transportation and/or eating prior to appointment
• Communicates to technologists any scheduling changes in order to ensure highest patient satisfaction
• Maintains an up-to-date and accurate database on all current and potential referring physicians
• Handles overflow calls for other centers within market to ensure uninterrupted exam scheduling for referring offices
• Provides back up coverage for front office staff as requested by supervisor (i.e., rest breaks, vacations and sick leave)
• Fields 1-800 number calls and routes to appropriate department or associate (St. Louis Park only)

(10%) Insurance

• Pre-certifies all exams with patient's insurance company as required
• Verifies insurance for same day add-ons
• Uses knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain authorization if needed prior to appointment

(5%) Team Support

• Acts as a resource to the team and other departments
• Assists in the training and onboarding of new hires, when applicable
• Supports process improvement initiatives to improve scheduling accuracy and improve patient experience
• Assists with special projects as assigned

(5%) Completes other tasks as assigned

Required:

• High school diploma or equivalent
• Working knowledge of Microsoft Office
• Proficient with using computer systems and typing
• Must be able to handle multi-level phone system with a high volume of calls at one time
• 1+ years of medical scheduling and customer service experience with demonstrated ability to serve as a resource to others and identify process improvement opportunities

Preferred:

• Bilingual

RAYUS is committed to delivering clinical excellence in communities across the U.S., driven by our passion for and superior service to referring providers and patients. RAYUS Radiology is built on our brilliant medicine, brilliant team, brilliant technology and services - all to provide the highest level of patient care possible.

We bring brilliance to health and wellness. Join our team and shine the light on Radiology Services!

RAYUS Radiology is an EO Employer/Vets/Disabled.

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