AddressThe Corporate Scheduling Specialist is the subject matter expert for all skill sets within the call center. The specialist will regularly sit with each team member within the department, ensuring all team members maintain proper processes. This position monitors daily operating activity of the Call Center, making any adjustments to individual education needs resulting from quality reviews and changes to process. The specialist will coordinates training and evaluates performance with both new hires and existing team members, constantly directly communicating with leadership. He/she conducts competency audits of both system notes as well as call recordings and will provide feed back to the assigned team members as well as track and share with leadership. The specialist will design and be responsible for education schedules for all team members within Corporate Scheduling. The specialist will serve as a resource to the entire call center for best practice processes and work directly with leadership on the communication, and implementation of process changes. These functions include Scheduling and Insurance Verification with the coordination of efforts with departments and physician offices.
Responsibilities
- Ensures ongoing education of the Call Center to ensure work is being processed efficiently and accurately.
- Understands all aspects of scheduling protocols and processes for departments within Baptist Health Care and BH Surgical Services.
- Performs Quality Assurance (QA) on all team members per Departmental guidelines and provides exception reports to staff and Management.
- Completes all divisional education requirements in a timely manner.
- Effectively communicates departmental, organization, and industry information to staff.
Qualifications
Minimum Education
- High School Diploma or Equivalent Required
Minimum Work Experience
- 2 years relevant revenue cycle experience (patient access, financial assistance, insurance billing, patient and/or insurance collections, reimbursement, customer service, payer contracting, or coding) Required
- experience in healthcare customer scheduling Preferred
- Less job experience is required with completed advanced education (Associates, Bachelors, or Masters' degree)
Licenses and Certifications
- Certified Revenue Cycle Specialist (CRCS) Upon Hire Required or
- Certified Healthcare Access Associate (CHAA) Upon Hire Required
Required Skills, Knowledge and Abilities
- Must be able to demonstrate the ability of the following:
- Medical Terminology
- Written and Verbal communication skills
- Medicare regulations
- Coding
- Office applications: Word, Excel email, fax module, scan PDF
- Work in a fast paced work environment
- Meeting deadlines
- Organized
- Time management
- Conforming to standards
- Phone customer service
- Managing projects
- Face-to-face customer service
- Patient collection process
- Billing process
- Scheduling
- Registration
- Healthcare financial regulations
- Work well with other departments to achieve goal
- Insurance collections process
- Interpreting insurance coverage and reimbursement
- Patient privacy
- Coordination of patient needs with various service levels
- Leadership
- Data entry
- Team building
- Mentoring team members
- Team relations
- Staff scheduling
- Works well within a team structure
- Drive and Navigate geographic directions
About Us
Baptist Health Care is a not-for-profit health care system committed to improving the quality of life for people and communities in northwest Florida and south Alabama. The organization includes three hospitals, four medical parks, Andrews Institute for Orthopaedic & Sports Medicine, and an extensive primary and specialty care provider network. With more than 4,000 team members, Baptist Health Care is one of the largest non-governmental employers in northwest Florida.
