Scheduling Coordinator

Overview

We are hiring! American Home Contractors of Virginia is seeking great talent as our company continues to grow! We have been one of the fastest-growing exterior remodeling companies in the Northern Virginia area. Individuals who wish to be considered for the Scheduling Coordinator position must communicate professionally and have a hard-working, can-do attitude. Must be able to multitask while on the phone and while using a computer.

Job Summary

This position is responsible for receiving inbound calls and making outbound calls to help coordinate customer requests for appointments and services, Individuals in this position will schedule, input data into the computer system, assign new leads, and generate correspondence necessary to ensure Technician/Customer attendance at the appointments.

Candidates considered should possess a strong desire to accomplish goals and have a great work ethic.

This position works in the Chantilly, Virginia office, this is NOT a remote position.

*NO CALLS PLEASE*

Duties/Responsibilities:

• Qualify inbound inquiries and book appointments for sales and field technician staff.
• Make an estimated 50 - 100+ outbound inquiries per day and follow up calls in order to help fill the sales staff and technician's calendars.
• Manage customer care for the individuals who are in the initial stages of engaging with the company.
• Manage the scheduling coordination calendar for sales and tune-ups. Throughout the week fill any gaps in the sales and tune-up calendar as necessary.
• Support scheduling coordination team by assisting with projects and administrative tasks when necessary.
• Effective and professional communication, administrative, and organizational skills
• Work flexible hours/schedules including evenings and occasional weekends to meet the needs of the business. You will receive overtime pay after 40 hours of work/week per federal law.
• Goal-oriented, self-starter, with the ability to stay focused and be self-disciplined.
• Ability to maintain a positive attitude.
• Ability to work under pressure; stress-resistant when multitasking.
• Experience in appointment setting is beneficial.

Monday-Friday and every third Saturday.

Shift Available: 10 AM - 6 PM

ABSOLUTELY NO CALLS PLEASE!

Job Type: Full-time

Pay: $16.00 - $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus opportunities

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)

Work Location: In person