Scheduling Coordinator

Role and Responsibilities

***This position will require 3-5 weeks of in-office training. After that, it will be remote, but must live in the Dallas/Ft. Worth or surrounding area****

Installation coordinators are expected to provide excellent customer service by managing a customer's availability with our installation team openings, in order to find an appointment time that meets everyone's needs.

· Manage inbound customer calls

· Make outbound customer calls as needed

· Review and place Detail, Installation, and Work Order appointments on the schedule calendar

· Coordinate customer availability with crew openings to optimize daily routing

· Coordinate missed or rescheduled appointments due to weather and equipment issues

· Data Entry and Invoicing

· Note orders accordingly based on customer communication

Qualifications and Education Requirements

· Experience in coordinating and routing

· Experience in a high pace call center atmosphere (preferred)

· Experience using CRM software

· Customer service experience

Preferred Skills

· Knowledge of the DFW and surrounding areas in relation to each other

· Good phone etiquette

· Ability to remain calm under pressure

· Ability Manage multiple calls simultaneously

· Ability to deescalate customer situations'
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Benefit Conditions:

• Waiting period may apply

COVID-19 Precaution(s):

• Remote interview process
• Virtual meetings

Work Location:

• One location

Work Remotely

• Yes, but theposition will require 3-5 weeks of in-office training. After that, it will be remote, but must live in the Dallas/Ft. Worth or surrounding area
• Must have high-speed internet access, wifi with ethernet port

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Job Type: Full-time

Pay: $16.50 - $18.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 2 years (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: Remote