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SalaryOverview:
Looking to work on a fully remote Salesforce team? Tri Pointe Homes is always looking for employees to push our place in the industry forward with a top-tier home buying experience.If this sounds like a career for you, apply to be a part of our great team.
Tri Pointe Homes is looking for an experienced, detail orientated, problem solving individual to join our talented group as a Salesforce Administrator– Omni-Channel, Chat, and Voice in our Home Office.
Remote locations available in CA, WA, NV, AZ, UT, NC, MD, CO, and TX
Position Overview: We are seeking a talented Salesforce Administrator with a track record in building and maintaining omni-channel, chat, and voice functionalities. This person will have a deep understanding of Salesforce platform capabilities, particularly in configuring and optimizing omnichannel features to streamline communication and enhance customer interactions across various channels.
Initially, you will be tasked with understanding clearly the intent of a given set of requirements. It is your responsibility to ideate on possible ways to implement the requirements, considering the pros and cons of each approach, while being open to divergent solutions. You are to call out any discrepancies, logical gaps, process gaps, edge cases, alternative scenarios, or anything else that could potentially threaten the success of achieving that intent, all while maintaining the integrity of the system. Technical competency is expected, technical “mastery” is not.
Team Overview: The Salesforce team at Tri Pointe Homes has been fully remote since its inception in 2017 and consists of six team members, including admins, business analysts, and an architect. Our team supports the company's sales and marketing department nationwide, utilizing Salesforce Sales Cloud, CPQ, Scheduler, Chat, and Voice. We meet in-person three times per year for team building in places like Irvine, California, Scottsdale, Arizona, and Austin, Texas. Pickleball skills are a plus, but not mandatory.
Position Responsibilities:
Position Qualifications:
Compensation & Benefits:
At Tri Pointe Homes, we are intentional about fostering an environment where you, and all individuals, are encouraged to be their authentic selves. We embrace individuality and strive to be consciously inclusive of different backgrounds, experiences, and perspectives in every aspect of our business. We believe our company’s strength relies on the diversity of the team and the unique, innovative ideas everyone contributes.
We are an Equal Opportunity Employer, which means we make employment decisions based on merit and qualifications and are committed to providing equal opportunities for all applicants and employees without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, sex, sexual orientation, gender identity or expression, veteran status, genetic information, or any other characteristic protected by applicable federal, state or local laws.
We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to apply for an open position or to participate in an interview, please let us know.
Salesforce Administrator – Omni-Channel, Chat, and Voice
Looking to work on a fully remote Salesforce team? Tri Pointe Homes is always looking for employees to push our place in the industry forward with a top-tier home buying experience.If this sounds like a career for you, apply to be a part of our great team.
Tri Pointe Homes is looking for an experienced, detail orientated, problem solving individual to join our talented group as a Salesforce Administrator– Omni-Channel, Chat, and Voice in our Home Office.
Remote locations available in CA, WA, NV, AZ, UT, NC, MD, CO, and TX
Position Overview: We are seeking a talented Salesforce Administrator with a track record in building and maintaining omni-channel, chat, and voice functionalities. This person will have a deep understanding of Salesforce platform capabilities, particularly in configuring and optimizing omnichannel features to streamline communication and enhance customer interactions across various channels.
Initially, you will be tasked with understanding clearly the intent of a given set of requirements. It is your responsibility to ideate on possible ways to implement the requirements, considering the pros and cons of each approach, while being open to divergent solutions. You are to call out any discrepancies, logical gaps, process gaps, edge cases, alternative scenarios, or anything else that could potentially threaten the success of achieving that intent, all while maintaining the integrity of the system. Technical competency is expected, technical “mastery” is not.
Team Overview: The Salesforce team at Tri Pointe Homes has been fully remote since its inception in 2017 and consists of six team members, including admins, business analysts, and an architect. Our team supports the company's sales and marketing department nationwide, utilizing Salesforce Sales Cloud, CPQ, Scheduler, Chat, and Voice. We meet in-person three times per year for team building in places like Irvine, California, Scottsdale, Arizona, and Austin, Texas. Pickleball skills are a plus, but not mandatory.
Position Responsibilities:
- Create, design and review development plans for Salesforce projects and integrations to ensure security, performance, development, and design best practices are maintained. This includes making sure that solutions are scalable, reliable, and provide a best-in-class experience for users and customers.
- Keep up to date with Salesforce releases related to Omni-channel, Chat and Voice.
- Provide production support for tickets related to Omni-channel, Chat, and Voice.
- Focus on user efficiencies, solving business/customer issues, invent creative solutions, and ensure data accuracy across the system.
- Partner with business stakeholders to proactively identify, drive, and build improvements, enhancements, and system customization that solve critical business needs.
- Participate in the change management process. Drive communication efforts across relevant stakeholders.
- Participate in QA processes and adhere to DevOps processes.
- Create and maintain team, end-user, and customer-facing documentation for functionality, features, process, and policy for Salesforce and related systems.
- Create user stories and evaluate complex business and technical requirements, communicating inherent security risks and solutions to technical and non-technical business owners.
Position Qualifications:
- 4+ years’ experience implementing and configuring Salesforce.com for 100+ users
- 2+ years’ experience administering and integrating Salesforce CPQ
- 2+ years’ experience administering and integrating DocuSign
- Solid understanding of and detailed experience with the Salesforce.com architecture
- A demonstrated ability to understand and articulate complex requirements
- Strong business analysis and functional experience, including requirements gathering, creating/deploying solutions to end users
- Strong written communication skills
- Strong problem-solving skills to research, troubleshoot, and resolve system issues and potential project blockers.
- Experience creating, sourcing, and implementing Salesforce best-practices for security, configuration, and platform administration.
- Proven ability to build effective partnerships with business owners and technical partners
- Experience configuring and implementing the latest salesforce products (Einstein Bots, Einstein Analytics, Customer 360, Lightning Components, etc.)
- Knowledge of ETL integrations with connected databases
- Experience with projects related to chat or a CTI.
- Experience with building or modifying an Omni-Channel Flow in Salesforce.
- One or more Salesforce Certifications including the Service Cloud Consultant certification.
Compensation & Benefits:
- Base Salary: The expected Base Salary range for this position is between $40.10-53.13 per hour, equivalent to $83,400-110,500 per year, depending on experience and skillset. Base Salary is paid bi-weekly, every other Friday.
- Bonus: This position is eligible for an annual performance-based cash bonus. Bonuses are earned, calculated and paid in accordance with the terms and conditions of the Company’s applicable incentive plan document.
- Benefits: In addition to competitive medical, dental and vision coverage, Tri Pointe Homes provides comprehensive benefits to eligible team members and their dependents, including: Health Savings Account (HSA), full and limited healthcare Flexible Spending Account (FSA), and dependent care FSA options; generous paid time off policies, like vacation, holidays, sick leave, jury duty, bereavement, and volunteer time; paid disability, parental and military leave; company-sponsored and voluntary term life, AD&D, and short- and long-term disability insurances; a 401(k) retirement plan with bi-weekly employer matching of 50% up to the first 6% of team member contributions; adoption, fitness, tuition and worldwide emergency travel assistance; EAP, grief counseling, and estate/will preparation services; and additional discounts and supplementary employee-paid benefit programs.
At Tri Pointe Homes, we are intentional about fostering an environment where you, and all individuals, are encouraged to be their authentic selves. We embrace individuality and strive to be consciously inclusive of different backgrounds, experiences, and perspectives in every aspect of our business. We believe our company’s strength relies on the diversity of the team and the unique, innovative ideas everyone contributes.
We are an Equal Opportunity Employer, which means we make employment decisions based on merit and qualifications and are committed to providing equal opportunities for all applicants and employees without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, sex, sexual orientation, gender identity or expression, veteran status, genetic information, or any other characteristic protected by applicable federal, state or local laws.
We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to apply for an open position or to participate in an interview, please let us know.
