GENERAL DESCRIPTION
FUNCTIONS & RESPONSIBILITIES
- Customize and configure Salesforce to meet the evolving needs of the business, including creating custom objects, fields, workflows, and validation rules.
- Collaborate with stakeholders to gather requirements and translate them into actionable solutions within Salesforce.
- Implement and maintain Salesforce integrations with third-party applications, ensuring data integrity and smooth data flow.
- Develop reports and dashboards to provide insights into sales performance, customer behavior, and other key metrics.
- Manage user access and permissions, ensuring compliance with security policies and best practices.
- Provide training and support to users, addressing questions, troubleshooting issues, and promoting best practices for Salesforce usage.
- Stay informed about new Salesforce features and updates, evaluating their potential impact on our business processes and recommending enhancements.
- Conduct regular data quality assessments and implement strategies to improve data accuracy and completeness.
- Proactively identify opportunities for process improvements and automation within Salesforce.
MINIMUM QUALIFICATIONS
- Bachelor's degree in Computer Science, Information Technology, Business Administration, or related field.
- Salesforce Administrator certification (ADM 201) required; additional certifications such as Advanced Administrator (ADM 211) or Platform App Builder preferred.