Sales Support Associate

This position will be required to work out of the Schaumburg, IL office, aside from the option to work-from-home once per week after three months of employment.
BISCO is seeking a Sales Support Associate to join our thriving organization.  We are an internationally recognized manufacturer of medical devices for the dental industry, specializing in the advancement and research of adhesive and composite technology.  Our Sales team is an important part of our growth.
Salary range: $45K to $53K, commensurate with experience
Benefits: Medical, dental, and vision insurance, HRA and FSA, short and long-term disability, life insurance, PTO, 401(k) profit-sharing with match, potential year-end bonuses.
Primary Job Function for the Sales Support Associate:  Responsible for entering orders for trade shows, institutional customers, international distributors, and OEM customers.  This position also assists Sales Professionals with activities such as order entry, faxing, mailings, emails, order tracking, and entering leads, and assists with other administrative duties for the Sales department.
Specific core responsibilities of the Sales Support Associate include:

• Assist in processing orders generated by trade shows, promotions, educational institutions, government entities, and other sources. Maintain files for associated purchase orders.
• Assist the International Department to process orders and returns.
• Assist sales and marketing with support such as faxing, mailings, emailing, tracking orders, returns, entering leads, phone coverage as needed, system training, Certificate of Origin processing, online registrations, and collect and distribute mail.
• Assist in the orientation, training, and success of new department staff.
• Participate in special projects as assigned by Sales Management.
• Monitor, retrieve, distribute, and maintain files for inquiries received from the sales email.
• Other duties as assigned.

This position requires at least a High School education, 3+ years of experience with MS office and other business applications including ERP (sales/order entry modules).  CRM programs preferred. The position also requires exceptional customer service, active listening, strong time management and decision-making skills, professional phone voice, and good verbal and written communication skills.
If you are conscientious, dedicated, and a motivated team player and are interested in joining our team, then this may be the position for you. 
WHY BISCO, INC.?
Bisco, Inc. stands out because of our culture and core values:

• • Respectful – Professional. Humble. Considerate.
  • Positive – Friendly. Inclusive. Curious.
  • Team Player – Helpful. Cooperative. Flexible.
• Agility of a small company but the stability of a big company
• Industry-leading dental restorative products
• Broad exposure to activities across the company
• Family-oriented environment with positive team players
• Approachable, respectful, and down-to-earth people
• Long-tenured employees to whom the leadership is committed
• Employees feel valued and are proud to be a part of the company
• Monthly whole-company fun events!

Since 1981, BISCO has provided innovative dental restorative products to dental customers around the world. Our primary focus is adhesive and composite technology. Located northwest of Chicago in Schaumburg, our ISO 13485 certified facility includes on-site manufacturing and research. Our privately-owned organization provides the opportunity for a close-knit environment that encourages inter-departmental collaboration. For more about us, please visit our website at www.bisco.com.
This is an excellent opportunity to make an impact and to grow professionally; while contributing to the company’s success!
Hours:  7:30 a.m. to 4 p.m. M-F
EOE
No agencies, please
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