Japanese Bilingual Customer Support/ Inside Sales Associate#10943

Japanese logistics company is seeking Inside Sales/ Customer Support Rep in Elk Grove Village, IL!

【Company information】
One of the world's most famous logistics company and has over 400 offices all over the world.
【Position Summary】 The Customer Service Coordinator manages Air and Ocean Import or Export shipments ensuring effective customer service, accurate shipment processing, timely deliveries and troubleshooting errors.
【Responsibilities】
- Act as the primary point of customer contact in the assigned account:
・Primarily responsible for providing effective customer service for all internal and external customers by utilizing in-depth knowledge of operational (import or export) processes
・Manage customer relationship in assigned accounts
・Proactively provide shipment status and notify customers of any delays regarding arrival, delivery or dispatch of shipments
・Ensure Standard Operating Procedures are available for each account serviced
・Follow SOP in performance of all operational processes
‐Coordinate timely shipments at optimal cost and to customer satisfaction:
・Proactively ensure current pricing information is available for all shipments before making necessary bookings
・Co-ordinate with overseas offices, agents, customers and domestic vendors for timely shipments in assigned accounts
- Problem Resolution :
・Address customer concerns, trouble shoot errors, provide timely feedback on service failures and follow up on escalations
・Review exception reports regularly, identify and resolve discrepancies
・Provide back-up support in assigned departments
【Qualification】
・High School Diploma plus 3+ years’ related experience in air and ocean Import or Export operations
・Knowledge of import /export regulations, domestic transportation modes and providers
・An equivalent combination of education and experience may be considered
・Experience providing customer service to internal and external customers, including meeting quality standards for customer services
・Knowledge of import and export regulations, domestic transportation modes and providers
・Must be able to work independently with minimal supervision, depending on oneself to complete objectives and determining when escalation of issues is necessary
・Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates
・Must be bi-lingual in Japanese and English if assigned to service Japanese accounts
【Salary】
$45K (DOE)
【Benefits】
・Medical, Dental, and Vision beginning the 1st of the month following start date.
・401k with a company match.
・Flexible Spending Accounts, Life and Accidental Death & Dismemberment Insurance, Short & Long Term Disability, Tuition Assistance Program, Commuter Benefits, vacation, and much more.
【Hours】
Mon - Fri 8:00am-5:00pm OR 8:30am-5:30pm
【Location】
Elk Grove Village, IL

Location

Elk Grove Village, IL (Chicago)