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Form of work
SalaryPosition Overview
The Sales/Customer Support Specialist is a key support role for the Sales and Customer Service team. This role will report directly to the Vice President, Sales and Customer Service and will be a resource for ongoing data management in Salesforce.com and overall Sales Support.
Position Responsibilities
1. Salesforce.com duties:
a. Ongoing data management in Salesforce.com:
b. Assist Sales Managers with account data integrity in both ERP and CRM systems.
c. Build and maintain customer contact lists/database resident within Salesforce.com.
d. Work closely with IT resources in Germany to update and maintain Salesforce.com, including fields, templates, and new account onboarding.
e. Employ CRM industry best practices for implementation, integration, onboarding, user adoption, and ongoing maintenance/optimization to bring value to sales and customer service teams and drive process improvement.
f. Serve as a Salesforce.com resource and subject matter expert for the organization.
Sales support duties:
Provide support for the entire Sales and Customer Service team.
Assist with sales, commission, and rebate reporting and analysis.
Provide project support.
Assist with presentation development and updates.
Engage in customer interaction and correspondence as an extension of the Sales and Customer Service team.
Act as liaison with accounting team to resolve customer invoicing, payment, and rebate issues.
Assist with systems, reporting, and process training and onboarding for Sales and Customer Service roles.
Other duties as assigned
Position Requirements
· Knowledge
o Bachelor’s Degree or equivalent experience.
o 3-5 years of successful experience in sales administration, operations, and/or support.
o Highly proficient in Microsoft Office products; SAP or other comparable ERP proficiency a plus.
o Salesforce.com experience a strong plus.
o Strong business acumen.
· Skills
o Excellent written and verbal communication skills.
o Detail oriented with strong problem-solving skills.
o Ability and confidence to communicate at all levels, internally and externally in a professional manner by phone, email, and face to face contact.
o Excellent organizational and time management skills.
o Ability to work under deadline pressure.
o Excellent follow up.
Job Type: Full-time
Pay: $55,000.00 - $65,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Compensation package:
- Bonus opportunities
Schedule:
- Day shift
- Monday to Friday
Experience:
- Salesforce: 1 year (Preferred)
- CRM software: 1 year (Preferred)
- ERP systems: 1 year (Preferred)
Work Location: In person
