Sales Representative/Customer Service (Wellness Consultant)

Sales and customer service superstar wanted to work with the leading brand in the hot tub industry our retail store with over 35 years in the industry is looking for a self-motivated, tenacious and customer first attitude to join our award winning customer service and sales team. MUST be ok with working between stores in Fairfield, CT AND Greenwich CT. First class training will be provided and you will have the opportunity to sell the number 1 Hot tub and swim spa brand on the market. Uncapped potential and uncapped commission.

Sales Associates Duties & Responsibilities

• To have consistent knowledge, on a year to year basis, of all products available from all retail partners and suppliers.
• Maintains effective work relationships with fellow associates and follows the business polices/ business practices within Dealership Name.
• Regular attendance of courses including online training offered by all retail partners (Sales training, classes, Dealer Meetings etc.) with the pinnacle sales training by Watkins Wellness training course attended within 12 months of employment.
• Maintain a familiarity with the retail partners (Programs, Updates, Partner Links, Online resources etc.).
• Assists in maintaining showroom display and readiness.
• Responsible for SOP (Standard Operating Procedure) collect and input customer contact information into Point of Sale/CRM system.
• Observe all company pricing policies.
• Maintain showroom cleanliness in accordance with Dealership
• Professionally sell retail department products to consumers on a daily basis.
• Ensure monthly and yearly goals are met for all product categories.
• Attend all weekly sales meetings. Attend company monthly meetings/training (date to be provided to all employees). Be prepared to assist Sales Manager conduct weekly/monthly sales training.
• Follow proper procedures for all employment policies and status changes.
• Ensure post sale customer education and satisfaction process is followed.
• Ensure all in store and digital leads are followed in accordance with the lead follow-up program and documentation of activities conducted, as determined by management team. To be able to report to Sales Manager when requested.
• Conduct quarterly call-a-thons
• Conduct Post Sale Ultimate Hot Tub Ownership Follow-up
• Have knowledge of competing companies and all competitive products they represent.
• Be present and on-time for all scheduled times to work the showroom and outside events.
• Maintain a professional image on the sales floor
• Maintain healthy and positive work environment.
• Lead generation goals: Be assertive and show initiative in generating new business sales.
• HAVE FUN

Job Type: Full-time

Pay: $40,000.00 - $75,000.00 per year

Benefits:

• 401(k) matching
• Health insurance
• Paid time off

Schedule:

• Day shift
• Monday to Friday
• Weekends as needed

Supplemental pay types:

• Bonus opportunities
• Commission pay

Application Question(s):

• What is the best customer service experience you have personally given to a customer? (RESPONSE REQUIRED)

Experience:

• Answering Phones: 2 years (Required)
• Customer Service Skills: 2 years (Required)
• Sales: 2 years (Required)
• customer follow skill email , using software: 2 years (Required)

Work Location: In person