Sales Representative / Customer Service

Molly Maid - Customer Service Representative (CSR)

Join Molly Maid of Crystal Lake, Elgin & Huntley as we grow this business and expand into new territories. Bring your experience and positive attitude. What you don't know, we will teach you. The administrative and customer requirements identified below are what you will become when fully trained and optimized. We work, grow and learn together as a team. Starting pay is $15.00, but could be more depending on skill set and experience, plus, we offer incentives based on sales and Home Service Professional (HSP) quality.

The basic qualifications for this position include but are not limited to the following:

• Leadership ability
• Strong communication skills
• Good organizational skills
• Professional attitude and demeanor
• Ability to troubleshoot and solve problems
• Be courteous and polite with customers and employees
• Hands-on approach to getting things done
• Previous experience in a small office
• Bilingual required (Spanish & English)

The general responsibilities of a CSR include but are not limited to the following:

Administrative Responsibilities:

• Answer incoming calls utilizing the Molly Maid verbiage script.
• Maintain a log of all incoming calls.
• Complete the sales lead control form for all incoming calls from customers.
• Send out follow-up letters to prospects after estimates.
• Prepare and complete the team leader schedules in time for teams to pick them up.
• Check-in all Home Service Professional teams at the end of the day.
• Prepare the royalty report each week for review by the owner. Keep and file a duplicate copy.
• Fully operate the customer care and lead management systems.
• Coordinate and document all communication affecting customers, employees, and suppliers.
• Assist in the training of new employees.

CSR Customer Responsibilities

• Bilingual required (Spanish & English)
• Answer prospects’ questions on the telephone and secure an appointment for in-home estimates.
• Telephone contact with customers to follow-up on customer surveys, initial cleans, and complaints.
• Conduct quality checks on customers’ homes.
• Perform in-home estimates for prospective customers.
• Fill in for absent home service professionals by cleaning homes when necessary.

Please call to setup an appointment with our Office Manager

Office Manager847-426-6559
765 S 8th St.
West Dundee, IL 60118 

*All independently owned and operated franchised businesses operate under the service brands’ marks, trademarks, trade names, logos, emblems, slogans, or other indicia of origin in connection with the Molly Maid® franchise system within a specified geographical area. Only the independently owned and operated franchised business shall have any interaction with or authority for its business and make all employment related decisions related to its franchised business.