Address
Form of workTHE COMPANY
Silvus Technologies is dedicated to one mission: connecting those who keep us safe. We do so by delivering the most advanced Mobile Ad-hoc Network (MANET) radios powered by our custom and ever evolving Mobile-Networked MIMO waveform. Together, our radios and waveform provide the vital communications for mission critical applications in the harshest environments from underground tunnels to high altitude balloons.
Silvus StreamCaster radios are being rapidly adopted by customers all over the world ranging from the U.S. and Allied Nations Departments of Defense, to International, Federal, State and Local Law Enforcement agencies, all the way to the Superbowl, Grammys and industry-leading drone, robot, and other unmanned systems manufacturers.
Would you like to join an incredibly talented group of people, doing very challenging work, with the prime directive of "Keeping Our Heroes Connected"?
Silvus' rapid growth is fueled by a focus on research and innovation and a team of the most passionate, skilled and creative thinking individuals. If you are looking for a fulfilling experience, you owe it to yourself to learn how Silvus can be the next chapter of your career.
THE OPPORTUNITY
Silvus is currently recruiting a Sales Operations Manager who will report to the Vice President of Sales. The Sales Operations Manager will lead the Sales Administration Team and oversee the operational efficiency of the Sales Department. This role requires a dynamic leader who can support organizational growth, enhance CRM processes, and drive sales productivity.
This position is on a hybrid schedule, a minimum of 3 days onsite per week is expected. On-site days are Mondays, Wednesdays, and Thursdays. The location for this role is Silvus Technologies' HQ in the heart of vibrant West Los Angeles.
The following is a list of at least some of the current essential job functions of the position. Management may assign or reassign duties and responsibilities at any time at its discretion.
ROLE AND RESPONSIBILITIES
- Provide leadership, guidance, and support to the sales administrative team.
- Conduct performance reviews and support team members in achieving their professional goals.
- Manage the sales order lifecycle from initiation to post-sales support.
- Oversee the use and continual enhancement of CRM systems to ensure alignment with sales strategies.
- Generate and analyze sales reports to identify trends, forecast sales, and support strategic decisions.
- Enhance sales processes and policies to improve overall sales department performance.
- Ensure compliance with legal and export regulations in coordination with the legal department.
- Serve as the point of contact for escalated customer service issues.
- Mentor and develop the sales administrative team, fostering a culture of high performance and continuous improvement.
REQUIRED QUALIFICATIONS
- High School Diploma or GED with 8 years of experience in Sales Operations or business development; OR combination of bachelor's or advanced degree with 4 years of experience in Sales Operations or business development.
- Minimum 2 years of experience managing a team.
- Demonstrated experience in sales analytics and CRM management.
- Proven track record of implementing process improvements in a sales context.
- Advanced proficiency in CRM systems and sales analytics tools.
- Strong understanding of sales processes and customer service excellence.
- Proactive problem-solving abilities with a strategic mindset.
- Expertise in Microsoft Office Suite, especially Excel, and familiarity with database management.
- Exceptional leadership and motivational skills.
- Excellent communication and interpersonal skills.
- Occasional travel may be required for sales events or team meetings.
NOTE - Must be a U.S. Citizen due to clients under U.S. government contracts. Employment is contingent upon the successful clearance of a background check.
PREFERRED KNOWLEDGE SKILLS AND ABILITIES
- Certification in Sales Operations (CSOP) or similar is a plus.
- The ability to obtain and maintain a government security clearance is a plus.
$80,000 - $100,000 a year
The pay range is NOT a guarantee. It is based on market research and peer data and will vary depending on the candidate's experience and qualifications.
NOTE - As a US Federal Contractor, Silvus Technologies requires that ALL candidates being considered for employment for any position (regardless of level) MUST be a U.S. Person (permanent resident or citizen). Stricter U.S. Citizen ONLY requirements (needed for some Engineering or R&D roles) will be included in the Required Qualifications section of the posted position. Employment is contingent upon the successful clearance of a background check. This does NOT apply to International positions; only job postings for positions located in the US.
Silvus is proud to be an equal opportunity employer, and we value diversity. We do not discriminate on the basis of race, color, age, religion or belief, ancestry, national origin, sex (including pregnancy), sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, physical or mental disability, protected veteran status, genetic information, political affiliation, or any other factor protected by applicable federal, state, or local laws.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive benefits and privileges of employment. Please contact us to request accommodation.
*Silvus does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to Silvus Technologies.
Apply for this job
