Sales & Hospitality Coordinator

Pangloss Cellars is a vibrant celebration of Sonoma's rich diversity in grape varieties. Named after Voltaire's eternal optimist, Dr. Pangloss, our wines and team embody the spirit of optimism. From crafting single-vineyard wines from some of Sonomas most enduring sites to restoring our Tasting Lounge, a local landmark, to its former glory, Pangloss is dedicated to showcasing Sonoma not only as the birthplace of California, but as the centerpiece of its wine industry as well. With over 4,000 square feet of indoor space at the Tasting Lounge, we offer a variety of different experiences by prior reservation only. Our wines are exclusively available from our Tasting Lounge, through membership in the Optimist Society, and on our website.
Our team is dynamic and united by a shared mission. Everyone brings significant experience, a positive outlook and prior success, to the table. We expect no less from you.
We offer above-market compensation averaging $30-$35/hr inclusive of commission & gratuity.
Additionally, we have a top-tier health, and dental plan.
Responsibilities:
Consistently deliver impeccable hospitality and service that supports the core mission of the brand
In a by prior reservation environment, promote and effectively sell wine and wine club membership conversions
Meet monthly sales and conversion goals, both in the Tasting Lounge as well in follow-up outbound communication via phone and email to members and guests you hosted
Accurate and timely customer data and order entry
Assist in the daily opening and closing procedures
Demonstrates personal accountability by completing all job duties in a correct and timely manner and by following all company policies and procedures
Requirements:
Sales and goal oriented team player
Ability to intelligently and articulately communicate about our wines and membership tiers
Easily flexes into tailoring the experience for the novice or the well-informed connoisseur
Strong background and knowledge of wine and the winemaking process
Very organized and detail-oriented
Self-starter, internally driven, and motivated
Must thrive in a high-energy and fast-paced environment
Strong time management and multi-tasking skills
Effective verbal and written communication skills
Must be able to lift 40 pounds
Weekends, some holidays, and some evenings required
To Apply:
Email a cover letter and resume to Team@panglosscellars.com (no phone calls). Out-of-state resumes will not be considered.