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Form of workJOB DESCRIPTION
We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
Why Work For Us?
- Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
- 401k Matching $1 for $1 company match up to 6% of eligible earnings per pay period
- Benefits Medical, Dental, Vision, wellness program and more!
- Paid Holidays
- Paid Time Off Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
- Collaborative Environment AAA will value your contribution to providing exceptional service to our members
- Free AAA Classic Membership
- AAA Product Discounts
- Tuition Reimbursement Program
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At AAA, our Team Members strive to deliver amazing service and help our Members outsmart lifes roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
Essential Duties
- Assist sales team in coordinating with schedulers & installers for job completion, thorough post sales Quality Assurance process review and follow up with post sales customer questions regarding products, installation, billing etc. Coordinate with cross functional teams to ensure administrative elements of post sales needs are completed including Salesforce case review and billing or equipment addendums. Administer and review Salesforce cases and transfer to correct team queue.
- Reconcile monthly sales and contests. Assist with training new hires on various systems. May also assist in training on products and processes. Liaison between Sales Rep and IT when Sales Rep is experiencing technical issues. Assist in development of new policies and procedures. Ad hoc training with sales reps based on need. Special projects as needed.
- Other duties as assigned
Knowledge and Skills
- Thorough understanding of Salesforce, Hubspot or similar Customer Relation Management system
- Ability to provide outstanding customer service to both internal team members and external customers.
- Highly organized with strong attention to detail.
- Strong written and verbal communication skills
- Ability to communicate effectively and professionally
Education and Experience
- 2yrs + of administrative experience supporting a sales team (supporting high volume sales teams preferred).
- Call center experience (preferred)
- High School Diploma or GED required.
- Bachelors degree (preferred).
Working Environment
Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. Approximately 80 percent of the time spent on the job involves the use of a computer and telephone.
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