Sales Coordinator - Rental

This job function is responsible for assisting in the determination of rental requirements for customers on a daily basis. Ability to work cross-departmentally in a tight-knit team environment is a must. The individual in this position should be personable, a problem solver, ethical, intelligent, and able to adapt to all of the forces around them – customers, suppliers, department employees, management and peers.

DUTIES, RESPONSIBILITIES AND CHARACTERISTICS:

• Learn and develop strong knowledge on features and benefits of all equipment supported by Komatsu and Wirtgen America.
• Operates as a facilitator for customers in meeting their needs relative to parts and rental inquiries in-person and via phone. Responsible for booking equipment rentals from our fleet and responsible for growth metrics tied to personal incentives.
• Maintain excellent customer relations and possess a courteous business manner. Able to deal with customer objections in a professional manner in a relationship-heavy atmosphere.
• Quickly learn and ramp up to customer relationship management system (CRM) and other support systems used on a daily basis.
• Be able to be on your feet much of the day, including assisting customer outside in all weather conditions as needed.
• Assist vendors in receiving and loading customer goods as needed.
• Have a tendency for very close attention to detail in all matters and tasks involved in customer support and financial reporting.
• Work closely with our team of service technicians for internal processes, reporting, and parts fulfillment.
• While most customer-support efforts come from inbound inquiries, assist in outbound efforts to constantly support growth of our parts, service, and rental efforts.

General skill requisites:

• Strong organizational skills
• Good communication skills
• Excellent customer relations skills
• Good computer proficiency and systems knowledge
• Knowledge of the construction equipment industry (ideally skidsteers and compact excavators).

Reports to: General Manager

Job Type: Full-time, M-F (8am-5pm or 7am-4pm)

Required education:

• High school or equivalent. College diploma preferred.

Required experience:

• Construction Equipment Industry Support – 2 years

Please reply via email to this posting with resume that includes relevant experience.

Job Type: Full-time

Job Type: Full-time

Required education:

• High school or equivalent