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Form of workAt Hilton Grand Vacations our goal is to make someone's day, every day. We work in an exciting and energetic environment where we help our guests enjoy life at its best by sending them to new corners of the world and giving them more time to reconnect. Discover the happiness of delivering lasting memories and showing our guests how grand life can be.
The Sales Gallery Coordinator greet guests professionally and courteously to provide a positive environment, in support of the sales team.
What will I be doing?
- Provides high level of customer service through warm welcome and guest happiness
- Identifies and assigns the Sales Executive and Sales Leader guests per the rotation
- Handles incoming telephone calls and provides responses to inquiries
- Assists guests on the phone and in-person with direct marketing inquiries relating to the package they have already purchased
- Ensures that the assignment of tours are logged in HGV system (Chorus) and as needed, in the manual log
- Performs accurate and timely reporting of exception tour information processing to appropriate department
- Maintains and interprets tour rules and rotation to ensure consistency and integrity of process
We offer an excellent benefits package to our full-time Team Members that include:
- Medical, Dental, and Vision insurance from Day One
- Financial Wellness - 401k plan with company match, Life insurance, Company stock purchase program
- Team Member Travel Program - enjoy discounted rates at incredible properties around the globe
- Generous Paid Time Off Program and Paid Sick Days
- Team Member Recognition and numerous learning and advancement opportunities, and more!
- 1 year customer service experience
- High School/GED required, Associate's Degree or College Diploma preferred
- 1-3 years of sales experience in related roles
- Ability to multitask in a fast-paced environment
- Intermediate digital literacy: Office Suite
- Full flexible schedule required: mornings, nights, weekends, and holidays
We offer a comprehensive benefit package to our full-time Team Members that include medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and exciting travel benefits.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
