Sales Coordinator

Wage $25.00 - $28.00 Per Hour

Imagine working for a company that knows that its employees are its most valuable asset. A company that creates an environment in which the extraordinary is ordinary. We cultivate and inspire our team to provide exceptional service that leaves guests with memories they will cherish for a lifetime.

Come be part of a team that acknowledges the importance of togetherness; each step in our process relies on the passion and harmony of our work environment. If you are searching for a role in which “stellar” is the norm, look no further. Make no mistake: this is no ordinary position (spoiler alert: it’s way better).

We offer competitive benefits which include medical benefits, company matched 401K, career growth through mentorship program, lodging discounts, paid time off and, most importantly, we strive to promote within.

The Sales Coordinator is responsible for handling the follow up on corporate accounts, meetings and group bookings including managing contracts, making reservations, and correspondence while adhering to sanitation and cleanliness standards. This position provides administrative support to the sales team.

ESSENTIAL DUTIES & RESPONSIBILITIES: All duties and responsibilities of this position are to be performed with exceptional caring and genuine guest service upholding the Arctic Club Hotels standards and culture at all times.

Administration (60%): Plan meal functions, identify all set-up requirements, order all equipment or supplies working closely with food and beverage to communicate, plan and execute guest requests. Prepare, review, and distribute function sheets ensuring changes are up to date and payment has been secured. Post charges for functions. Track corporate account usages, keep accurate history of group pick-up and adjust room blocks.

Perform all tasks in compliance with federal, state, local, food safety and sanitation requirements and Arctic Club hotels safety standards and security procedures. Be knowledgeable about and able to respond to emergency situations. Report any maintenance repairs needed immediately to their supervisor or General Manager.

Guest Relations (15%): Interact with guests and prospects to establish strong rapport, identify issues and resolve problems. Maintain integrity, confidentiality, and sensitivity when working with both internal and external guests.

Sales (15%): Prospect for new business opportunities follow up on all leads. Interview prospects for future group accommodations and conference bookings. Occasionally make off-site sales calls.

Other (10%): Maintain organized work areas while adhering to sanitation and cleanliness standards. Assist hotel front desk staff and perform other related duties as assigned.

COMPETENCIES

• Professional Appearance - Presents a professional and polished look

• Results Focused – Consistently delivers results

• Autonomous, Self-Directed – Internally motivated

• Detail Orientation – Is accurate with details and numbers

• Sales, Persuasion, Influence – Establishes rapport and trust

• Interpersonal Communication – Relates well to people

• Customer Service – Understands and meets the needs of customers

• Company Character – Supports company vision and values

EDUCATION & EXPERIENCE

• High School Diploma or GED preferred

• Associate or Bachelor’s degree preferred

• 1 year administrative experience preferred

• Experience with Microsoft Office products

• Hospitality experience preferred

JOB REQUIREMENTS

• Proof of eligibility to work in the United States

• Reliable transportation to and from work

• Ability to work a flexible schedule including evening, weekends and holidays

• Reliable and consistent attendance

PHYSICAL REQUIREMENTS

• Must be able to perform simple grasping, fine manipulation, and repetitive hand and arm movements frequently

• Must be able to list 30 pounds occasionally and often exert up to 20 pounds of force to push, pull, carry, lift or otherwise move objects

• Must be able to bend, squat, crawl, kneel, push, pull, and walk on uneven surfaces on an occasional basis

• While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, snow, heat)

• Must be able to climb stairs both inside and outside in a variety of weather conditions

The Arctic Club Hotel is proud to be an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all candidates and employees without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. This policy applies to all terms and conditions of employment. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.

All offers are contingent on preemployment screening.