AddressThompson Dallas is a luxury hotel located within The National, Dallas’ newest urban luxury mixed-use project. The 51-story tower has been curated by a team of award-winning designers and showcases Thompson’s unrivaled level of personalized hospitality with an edge. This Conde Nast Traveler’s 2021 Hot List Best New Hotel, located downtown, offers bespoke journeys centered around world-class culinary & nightlife and refined art & entertainment in a way that only Thompson can curate.
Essentials include 219 rooms with 52 suites; 3 full-service offerings for dining and drink; a boutique spa and fitness experience focused on wellness, a variety of spaces for events, including the 14,000 square foot National Ballroom; plus, stunning skyline views from the 2 acres, 9th-floor pool deck, which houses a long list of unparalleled amenities.
Thompson Dallas is part of the boundless Hyatt Hotels Corporation portfolio. Its stunning mid-century modern hexagon design rises above the Dallas Skyline and brings guests and the community together through an inspired tribute to history, design, and culture.
This position will provide administrative assistance to the GM, Director of Sales and sales team. He or she will effectively manage, coordinate and prioritize daily duties.
- Become the Gatekeeper for all gifts certificates, including donation requests, purchased, recovery, trade, and any other types of certificates issued
- Run reports, gather information and documents and any other materials needed in preparing for a presentation for the GM when he meets with the owners, Hyatt Hotels Corporation or investors.
- Provide overall support to the DOSM and GM
- Maintain positive relationships with colleagues and guests at all times
- Answer incoming calls for the Executive Office and DOSM
- Manage confidential information with discretion and respect of privacy to high profile guests
- Support sales managers as needed
- Assist clients on property as needed
- Input booking data into Envision along with booking notes and block event space as needed. Assign / respond to leads as needed by sales managers
- Assist with Opera room reservations, billing/routing, reservation changes, and group updates.
- Project a professional company image through in-person and phone interactions
- Perform general clerical duties including information flow in support of sales team
- Monitor and compile expense reports for GM, DOSM and sales managers
Key Skills and Abilities:
- Solid judgement & decision-making skills
- Highly resourceful team-player
- Ability to organize and prioritize deadline-driven tasks
- Detail-oriented task manager
- High level of proficiency in Microsoft Office applications including Outlook, Word, Excel
- Experience in Delphi and Opera software a strong plus
Qualifications
- A minimum of 2 years of related experience in an administrative role within a hotel and/or hospitality environment.
- Strong organizational & time management skills, with the ability to prioritize and attention to detail are critical for success in this role.
- Self-directed with a true desire to satisfy the needs of others in a fast-paced environment.
- Polished verbal and written communications, with the ability to provide a warm and engaging presence when assisting Guests & Clients in person and by phone.
- Must be proficient in general computer knowledge, including experience with floor plan mapping software, Envision Sales (or similar), Opera, Web Based Service programs and Micro Soft Office products. Ability to quickly learn and master new software programs is critical.
- Weekends and Holidays may be required, determined by business needs.
