Sales And Customer Service Representative

Wade's Jewelry & Pawn is Tuscaloosa’s #1 Pawn Shop. Our mission is to provide our customers with exceptional Customer Service in a clean and comfortable retail store. We are currently looking for candidates that are ready to work and make money. All candidates must be organized, motivated, and have exceptional people skills. Pawn or Jewelry experience isn't required, but preferred. Computer skills are a must. We will teach you the basics of firearms, jewelry, electronics, and many other categories of merchandise. Apply today and join the winning team.

Applicants must be 21+ years or older & have a clean background (must be able to purchase/own a firearm)

PAY: WADE'S JEWELRY AND PAWN IS A VERY HIGH VOLUME PAWN SHOP. WE ARE TUSCALOOSA'S PREMIER PAWN LENDER. WE SEE THOUSANDS OF CUSTOMERS MONTHLY. ALL OF OUR EMPLOYEES ARE PAID EVERY MONDAY FOR THEIR PRIOR WEEK'S HOURLY WAGE , OVERTIME PAY, AND 2% COMMISSION OF ALL OF THE PRIOR WEEK'S CASH COLLECTED. DEPENDING ON EXPERIENCE, WE OFFER HOURLY WAGES FROM $13 DOLLARS PER HOUR UP TO $16 DOLLARS PER HOUR FOR BASE PAY. WITH THE CASH COLLECTED INCENTIVE PROGRAM WE OFFER, OUR EMPLOYEES HAVE UNLIMITED POTENTIAL TO EARN. IT'S VERY SIMPLE, THE MORE YOU PRODUCE, THE MORE YOU GET PAID WEEKLY. OUR EMPLOYEES CONSISTENTLY EARN $15-$25 PER HOUR ON AVERAGE.

BENEFITS:

- WEEKLY PAY FOR HOURLY, OVERTIME, AND PRIOR WEEK COMMISSIONS !!!!!

- BCBS Insurance after 90 days

- Paid Time Off

- Paid Vacation

Responsibilities

• Manage large amounts of incoming calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Meet personal team sales targets per week
• Keep accurate records of customer interactions, forms, and correctly file documents
• Follow communication procedures, guidelines, and policies

Skills

• Proven customer support experience or experience as a client Service Representative.
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Ability to multi-task, prioritize, and manage time effectively
• High school diploma

Job Type: Full-time/Part-Time

Job Type: Full-time

Pay: $13.00 - $23.00 per hour

Expected hours: 40 per week

Benefits:

• Flexible schedule
• Health insurance
• Paid time off

Experience level:

• 2 years

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person

Application Question(s):

• Are you over the age of 21 and able to pass a federal background check?

Education:

• High school or equivalent (Required)

Experience:

• Customer Service or Retail: 2 years (Required)

Work Location: In person