Address
Form of workDescription
Primary Responsibilities:
Qualifications:
Primary Responsibilities:
- Monitors incoming support tickets forwarded from Tier 1 or raised as a result from automation defects
- Responds to anomalies in automation performance by triaging anomaly, identifying suspected root cause and dispatching to pertinent support party(s)
- Performs basic troubleshooting by reviewing process logs or error messages to resolve issue
- Determines root cause of incidents (configuration vs. defect)
- Performs small code changes or fixes to resolve issues
- Forwards higher complexity issues to relevant teams
- Monitors process monitoring dashboards regarding logs, run-time resources, license optimization, etc.
- Assists with production requests, like asset changes, credentials, schedule changes, etc.
- Other duties as assigned.
Qualifications:
- Bachelor's degree in Computer Science, Computer Engineering, Mathematics, etc
- 1-2 years of experience with software development using UiPath
- Experience in .NET, HTML, JavaScript, and advanced automation tools (OCR, IDP, AI/ML) preferred
- Ability to break down business problems into logical tasks and think creatively
- Ability to perform code analysis to understand how code is implemented
- Good communication skills
- Experience working both independently and with teams
- Experience with automation technology preferred.
- Technical background
