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Form of workWith over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we help customers and partners resolve their issues quickly, prevent future problems from occurring, and demonstrate new ways to achieve more from their Microsoft investment. In Modern Work (MW), we help our customers get and stay productive with Microsoft 365 product families.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Required Qualifications
- 5+ years technical support, technical consulting experience, or information technology experience
- OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years technical support, technical consulting evxperience, or information technology experience.
- 3+ years of experience and knowledge of designing, writing, debugging and troubleshooting Windows desktop and web applications in C# or VB.Net.
- 2 + years of working with end-customers with understanding of resolving issues with code.
Other Requirements:
Citizenship & Citizenship Verification: This role will require access to information that is controlled for export under export control regulations, potentially under the U.S. International Traffic in Arms Regulations or Export Administration Regulations, the EU Dual Use Regulation, and/or other export control regulations.As a condition of employment, the successful candidate will be required to provide proof of citizenship, U.S. permanent residency, or other protected status (e.g., under 8 U.S.C. § 1324b(a)(3)) for assessment of eligibility to access the export-controlled information. To meet this legal requirement, and as a condition of employment, the successful candidate’s citizenship will be verified with a valid passport. Lawful permanent residents, refugees, and asylees may verify status using other documents, where applicable.
- Microsoft Technology Certifications.
- Experience writing code against Exchange and Outlook using Microsoft APIs and protocols is desired.
- 3+ year experience applying a logical and methodical approach for problem solving.
- C++ development experience is preferred.
- Solid understanding of client/server, networking, and Internet technologies fundamentals.
- Experience with REST APIs Microsoft Graph and oAuth.
- Working knowledge of troubleshooting tools including Sysinternals tools, Performance Monitor, Fiddler, Procmon, Netmon, etc.
- Crash dump analysis using Visual Studio or the Windows Debugger (windbg.exe) is desired, but not required.
- General understanding of SMTP transport and Exchange Transport a plus.
- Preferred for Exchange
- Understanding of ExchangeOn-Premise or Exchange Online architecture
- Troubleshooting skills with Exchange
- Understanding of Active Directory and DNS
- Experience with Windows Server
- Troubleshooting experience with Devices syncing.
- Preferred for Outlook
- Windows Server concepts and administration (Active Directory, Group Policy Management, Networking)
- Windows desktop administration
- Networking (HTTP, DNS, TCP, IP)
- History of skilled customer service, communication, problem-solving, interpersonal skills and teamwork.
- Ability to learn any API, protocol, language or concept quickly and with minimal training or self-learning related to the position.
Technical Support Engineering IC4 - The typical base pay range for this role across the U.S. is USD $80,900 - $162,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $105,300 - $176,900 per year.Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
Required Qualifications
- 5+ years technical support, technical consulting experience, or information technology experience
- OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years technical support, technical consulting evxperience, or information technology experience.
- 3+ years of experience and knowledge of designing, writing, debugging and troubleshooting Windows desktop and web applications in C# or VB.Net.
- 2 + years of working with end-customers with understanding of resolving issues with code.
Other Requirements:
Citizenship & Citizenship Verification: This role will require access to information that is controlled for export under export control regulations, potentially under the U.S. International Traffic in Arms Regulations or Export Administration Regulations, the EU Dual Use Regulation, and/or other export control regulations.As a condition of employment, the successful candidate will be required to provide proof of citizenship, U.S. permanent residency, or other protected status (e.g., under 8 U.S.C. § 1324b(a)(3)) for assessment of eligibility to access the export-controlled information. To meet this legal requirement, and as a condition of employment, the successful candidate’s citizenship will be verified with a valid passport. Lawful permanent residents, refugees, and asylees may verify status using other documents, where applicable.
- Microsoft Technology Certifications.
- Experience writing code against Exchange and Outlook using Microsoft APIs and protocols is desired.
- 3+ year experience applying a logical and methodical approach for problem solving.
- C++ development experience is preferred.
- Solid understanding of client/server, networking, and Internet technologies fundamentals.
- Experience with REST APIs Microsoft Graph and oAuth.
- Working knowledge of troubleshooting tools including Sysinternals tools, Performance Monitor, Fiddler, Procmon, Netmon, etc.
- Crash dump analysis using Visual Studio or the Windows Debugger (windbg.exe) is desired, but not required.
- General understanding of SMTP transport and Exchange Transport a plus.
- Preferred for Exchange
- Understanding of ExchangeOn-Premise or Exchange Online architecture
- Troubleshooting skills with Exchange
- Understanding of Active Directory and DNS
- Experience with Windows Server
- Troubleshooting experience with Devices syncing.
- Preferred for Outlook
- Windows Server concepts and administration (Active Directory, Group Policy Management, Networking)
- Windows desktop administration
- Networking (HTTP, DNS, TCP, IP)
- History of skilled customer service, communication, problem-solving, interpersonal skills and teamwork.
- Ability to learn any API, protocol, language or concept quickly and with minimal training or self-learning related to the position.
Technical Support Engineering IC4 - The typical base pay range for this role across the U.S. is USD $80,900 - $162,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $105,300 - $176,900 per year.Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
