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Form of work JOB TITLE: MagentoCommerce Technical Support Engineer
LOCATION: Austin, TX
PAY RANGE: $40 - $50/hr
DURATION: 6 months
TOP SKILLS:
COMPANY:
Our client a Fortune 500 Software Organization is seeking a Adobe Commerce Technical Support Engineer to bring onto the team.
Duties:
Skills:
Education:
IND123
LOCATION: Austin, TX
PAY RANGE: $40 - $50/hr
DURATION: 6 months
TOP SKILLS:
- Linux, Apache, MySQL, PHP, NGINX, Redis, DNS, CDN and SSL.
- Familiarity with programming/scripting languages such as PHP, Node.js, Perl, Java and Python.
- Familiarity of Magento Commerce, or any other eCommerce Platforms (Support, Site Development or QA role).
COMPANY:
Our client a Fortune 500 Software Organization is seeking a Adobe Commerce Technical Support Engineer to bring onto the team.
Duties:
- First point of contact for customer concerns relating to technical issues with the Magento E-commerce application.
- Customer advocate and represent their needs with internal product and engineering teams.
- Provide timely response/resolution to technical, product and cloud infrastructure inquires.
- Provides resolutions within established Service Level Agreement Guidelines.
- Trouble-shoot/qualify cases before advancing it to engineering.
- Answer questions regarding product functionality and usage.
- Work high priority technical incidents and critical outages.
- Product content creation (KB articles, whitepapers, forum participation).
- Provide knowledge transfer sessions to help reduce critical issues into ***.
Skills:
- 5+ years of experience in an enterprise software or cloud support environment.
- Understanding of modern web technologies and relationships between them
- Linux, Apache, MySQL, PHP, NGINX, Redis, DNS, CDN and SSL.
- Experience troubleshooting web application and performance issues.
- Ability to analyze/extrapolate issues via logs and other sources of information to provide infrastructure and application teams a good starting point for in depth reviews.
- Strong knowledge of the Linux command line.
- Relational database skills: Familiarity with MySQL and database queries.
- Familiarity with programming/scripting languages such as PHP, Node.js, Perl, Java and Python.
- Familiarity of Magento Commerce, or any other eCommerce Platforms (Support, Site Development or QA role).
- Strong organizational and time management skills including multi-tasking and prioritizing job duties.
- Proficient in technical problem-solving methodologies.
- Ability to adapt and change in a dynamic environment.
- Excellent (oral and written) communication skills in English.
- Available for on-call rotation, work off hours, holiday and weekend hours as required.
Education:
- No requirements
- Skills Required
IND123
