Product Insights Support Engineer

Technically savvy individual and a strong customer advocate Natural leader who understands the big picture for Apple, in terms of customer support Thrive in dynamic environments, ability to run multiple priorities and projects simultaneously Provide support for users, including technical and non-technical inquiries Continuously look for opportunities to maintain product feedback quality at a high level by ensuring bug reports are actionable by engineering teams Contribute to product quality assessment by analyzing customer insights, case data, blocking issues and other data sources Partner with AppleCare Support Readiness to identify potential issues in product development phases Provide engineering support as necessary on a per project basis Align with engineering requirements/processes Identify opportunities for product feedback through product testing (lab) and file bug reports as appropriate Apply targeted (engineering directed) feature testing, on a per product or per user basis Improve quality of product feedback via outbound email, phone or survey setup / follow-up