Job Description
Job Responsibilities Include:
- Provide world class quality of service to end users throughout the resolution process
- Support multiple large-scale applications
- Deep dive into the code and provide robust fixes to the support issues
- Encourage and support knowledge sharing within team and external groups
- Work in an agile environment focused on the most important deliverable for our clients
- Engage engineering teams and product owners to assist with troubleshooting as needed.
- Demonstrate excellent ticket hygiene by selecting appropriate product categories, keeping detailed ticket notes, managing ticket backlog, etc.
- Maintain effective documentation by regularly reviewing and updating knowledgebase content.
- Take a proactive approach in analyzing current practices to identify areas for improvement and make suggestions for more efficient and strategic solutions.
- The individual will be splitting time apprx 40-50% coding and the other ad hoc technology support
- The coding work down will be in response to support requests, rather than direct project based development - Possess the drive to dive deep, thrive and progress even in ambiguous situations
Requirements