Rooms Coordinator, Front Desk

The Rooms Coordinator at American Airlines - The Landing at Skyview 6 is responsible for general office administration, for the Rooms Division. He/she is also responsible for providing attentive, courteous and efficient service to all guests. This individual supports the Rooms management team in achieving collective goals, through assistance with project-based duties to ensure a smooth operation.

RESPONSIBILITIES

• Answer guest inquiries about hotel and training center services, facilities and hours of operation in a timely manner.
• Answer telephone and email messages. Respond accordingly.
• Completes ordering for Rooms Division as needed, including department office supplies. Maintain adequate inventory of office supplies.
• Maintain and stay abreast of the latest computer programs/innovations (as applicable).
• Open and distribute mail.
• Support any administrative or special project needs as directed by GM & Rooms Division Leadership
• Filing of all pertinent correspondence in a timely manner.
• Type all correspondence pertaining to department.
• Maintain trace file as needed.
• Maintain consistent communication interdepartmentally.
• Assist with effectively planning, setting up and execution of holiday/special events and initiatives, including site inspections, holiday activities, large arrivals or any pool or service closures or disruptions.
• Assist with including but not limited to: answering Front Desk phones, responding to guest texting systems, guest services emails. Prepare daily reports and respond to all social media.
• Coordinate amenities for inquiring guests, and VIPs.
• Perform other duties as requested by management.
• Manages Lost and Found program-- ship items and communicate to the guest in a timely fashion.
• Process all guest packages, mail, and messages in order to ensure the information is received by the guests in the most timely and accurate method possible.
• initiate and co-ordinate the compilation, design and printing of all collateral content used within Rooms Division.
• Provide administrative support to the Rooms Division management team, including generating correspondence, maintaining/organizing the filing system, support with personal paperwork, and updating the list of business contacts, etc.
• Generate daily welcome cards for all VIP guests entering the hotel and requesting services (if needed).
• Investigate comments/complaints from checked out guests and follow up with appropriate emails or letters of apology, as dictated by the General Manager, within 24 hours.
• Record minutes of Tactical Team meetings and distribute them, if necessary. If required, you must attend the meeting in person and generate the minutes.

Requirements:

• High school or equivalent education required. Bachelor's Degree preferred, with emphasis hospitality.
• Must possess strong computer skills, including Outlook, Word, Excel, PowerPoint.
• Excellent customer service skills.
• Possess the ability to work under pressure and have strong organizational skills.
• Good command of the English language, both spoken and written
• Display a polite and professional attitude to internal and external guests.
• Medium work - Exerting up to 25 pounds of force occasionally, and/or 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Minimum 2 years of administrative support experience, preferably in a hotel setting.
• Must be able to abide by the company appearance standards and compliance with the designated uniform
• Demonstrated ability to work collaboratively and communicate effectively, effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds at all levels of the organization.
• Must have employment eligibility in the U.S.
• Regularly required to sit, stand, walk, bend and use hands to handle objects, tools or controls.
• Must be able to lift up to 25 lbs. and work the majority of shift on feet.
• Frequently is required to talk or hear.

Immediate Benefits:

• Discount Hotel Rooms at MCR hotels
• American Airlines Federal Credit Union membership eligible
• Employee Assistance Program

Comprehensive health benefits after 30 days:

• Dental insurance
• Vision insurance
• Health insurance
• Health savings account
• Flexible Spending Account
• Disability insurance
• Life insurance

Paid Time off benefits after 90 days:

• Paid Personal Days
• Paid Sick Days
• Paid Holidays

Retirement Savings Plans after 6 months:

• 401(k) + match
• Roth 401(k)

Our Company

• MCR is the 3rd-largest hotel owner-operator in the United States.
• Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.
• MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities.
• MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.
• MCR was named one of Fast Company's 10 Most Innovative Travel Companies of 2020.
• MCR is a three-time recipient of the Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer.
• For the TWA Hotel at New York's JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS), the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA

What we offer/What's in it for you?

• Hotel Discounts
• Weekly Pay
• Paid Time Off
• Retirement Options
• Referral bonuses
• Career advancement & upward mobility
• Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members