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SalaryJob Summary:
We are seeking a friendly and professional Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive experience for all visitors. The ideal candidate will have excellent communication skills, and have a passion for hospitality.
Duties:
- Greet guests and provide them with a warm welcome
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to guest inquiries
- Assist guests with reservations, room service requests, and other needs
- Handle guest complaints or concerns in a timely and professional manner
- Maintain a clean and organized front desk area
- Collaborate with other hotel departments to ensure guest satisfaction
- Provide information about hotel amenities, services, and local attractions
Experience:
- Previous experience in a front desk or customer service role is preferred
- (English/Spanish) are highly desirable
- Knowledge of hotel operations and guest services is a plus
- Familiarity with phone systems and basic computer skills
If you are a motivated individual with excellent interpersonal skills and a passion for providing exceptional customer service, we would love to hear from you. Join our team today and be part of creating memorable experiences for our guests.
Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, duties, skills, and qualifications required.
Job Type: Full-time
Pay: $10.00 - $13.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Holidays
- Night shift
- Overnight shift
Work setting:
- In-person
Work Location: In person
