Risk Manager

Job Type
Full-time
Description
Are you looking for a challenging yet rewarding job, have a proven track record in the risk management and asset protection industry? If you said yes, Goodwill Industries of New Mexico's (GINM) Risk Manager position may be perfect for you! This position will work with managers at various retail and warehouse locations throughout NM to ensure safety and risk compliance.. We are searching for a highly motivated individual, who has great written and oral communications skills, is well organized and is willing to jump in get the job done. This opportunity will allow you to put your skills to work with the added benefit of working for an organization that gives back to the community by providing skills training, job development and social services to New Mexicans. GINM offers competitive pay, health insurance, a retirement program, educational assistance, work-life balance, alongside other benefits.
Starting salary $41,400, negotiable depending on experience.
Essential Duties and Responsibilities:
This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

• Adherence to the attendance and punctuality policies of Goodwill.
• Exhibit excellent customer service skills as related to your position.
• Coordinates the development and implementation of risk management, loss prevention, safety, and accident programs for GINM.
• Observes internal and external merchandise flow and control procedures to ensure that all established loss prevention policies and procedures are being followed.
• Develops and implements training programs to increase proficiency in safe practices and promote loss prevention and safety consciousness.
• Performs group presentations related to safety, incident prevention, workers compensation, OSHA, and loss prevention.
• In conjunction with VP of Retail, coordinates the installation and operation of surveillance camera systems, alarms and other security devices; operates and maintains systems; reviews security system video and access level logs as applicable.
• Trains appropriate staff in the use of security equipment.
• Conducts loss prevention and safety investigations involving customers and employees; performs special field investigations involving actual or potential liability to the organization; reports findings and executes outcomes.
• Evaluates and tracks trends regarding safety investigations and presents recommendations.
• Investigates disturbances such as alarm calls, unlawful intrusion, fires, and property damage, coordinates activities with police and fire departments during alarms or emergencies.
• Proactively reviews resources such as cameras, POS reports, P&L's, security logs etc. to identify instances of loss or vulnerability.
• Develops and implements approved policies and procedures to prevent theft at point of sale, donor door, production area, and storage area.
• Coordinates with community services including local police, sheriff, and fire departments to support GINM's needs and help resolve issues and concerns.
• Ensures adherence to risk management policies; maintains loss prevention and safety tracking system and report cases of significance to management.
• Prepares, reviews, and maintains reports, records, evidence, and files in a complete, confidential and organized manner; maintains all applicable OSHA log and reporting requirements.
• Conducts safety audits to ensure a safe environment for employees and customers; document and report safety issues and follows up with appropriate management to ensure resolution.
• Develops trainings as appropriate, and ensures current trainings in safety, security and loss prevention are delivered, completed and tracked accordingly.
• Audits safety documentation including inspection sheets and safety binders to ensure internal and external compliance; audits and conducts required tests and drills for GINM.
• Serves as the liaison between GINM and federal and state regulatory agencies for loss prevention and safety issues; ensures GINM compliance and monitors issues and concerns; communicates any potential changes to the COO.
• Maintains, tracks, and manages GINM's workers' compensation; establishes and maintains standards and procedures; maintains files and makes recommendations for decreasing rates through the effective management of the safety program.
• Maintains and manages GINM's general liability; submits and tracks all property claims, performs case investigations, and acts as the liaison between the insurance company, healthcare providers and GINM.
• Attends and participates in regular management meetings and training sessions as scheduled; present issues, provide training and awareness; oversee the safety committees, their activities and provide resources to conduct training as needed.
• Compiles monthly safety reports with a summary of meeting minutes, activities, and recommendations to the Chiefs.
• Completes the Accessibility Survey annually and compiles the results for review by senior leadership.
• Ensure all policies relating to risk management, loss prevention and safety are current; recommends and writes new policies as needed.
• Provides guidance and advice to managers regarding GINM policy and procedure for loss prevention, safety, accidents and incidents.
• Implements CARF standards into all programs and follows professional ethics as set in the Code of Conduct/Business Ethics policy.
• Ensures HIPAA compliance.
• Maintains professional and technical knowledge by attending seminars, educational workshops, classes and conferences; reviewing professional publications; establishing networks; participating in professional societies; conferring with representatives of contracting agencies and related organizations.
• Maintains confidentiality of all privileged information.
• Performs other incidental and related duties as required and assigned.

Requirements

• Knowledge of organizational practices, policies and procedures and compliance with same.
• Knowledge of and compliance with all safety policies and procedures.
• Knowledge of risk management as it relates to current state and federal laws and practices.
• Knowledge of security and investigative operations, principles and practices.
• Skill in operating various word-processing, spreadsheets, and database software programs in a Windows environment.
• Skill in preparing, reviewing, and analyzing operational and financial reports.
• Ability to define problems, collect data, establish facts and draw valid conclusions.
• Ability to demonstrate moral character, honesty, tact, fairness, and lack of prejudice.
• Ability to prepare accurate, complete and legible reports and present detailed, accurate and objective oral presentations and response to questions.
• Ability to interpret applicable federal, state, county and local laws, regulations, and requirements.
• Ability to exhibit excellent customer service skills.
• Ability to read, write and understand English.
• Ability to carry out instructions in verbal and written format.
• Ability to interact and maintain good working relationships with individuals of varying social and cultural backgrounds and people with disabilities.
• Ability to work extended hours and various work schedules.
• Ability to maintain confidentiality.
• Ability to work independently and demonstrate time management skills.
• Ability to handle multiple tasks and meet deadlines.

Minimum Qualifications:
The requirements listed below are representative of the knowledge, skills, and or abilities required for the position. Individuals must be able to pass a criminal background check and drug test. Individuals must have a valid New Mexico driver's license, liability insurance, insurability under the agency insurance carrier, dependable vehicle and a clean driving record.

• Bachelor's Degree in Security Management, Criminal Justice, Business Administration or related field.
• Three years work experience in risk management related to loss prevention and organizational safety; or equivalent combination of education and experience.

Salary Description
$41,400