Retention Specialist

This is a hybrid position! 2 days remote, 3 days on site - equipment is provided. They hybrid schedule is contingent on consistent adequate performance.

The Workshop Facilitator (Retention Specialist) will have a focus on maintaining client relationships and ensuring they have continued success within the WeCare program. This individual will verify continued employment and offer alternative solutions in the event the client has lost employment.

Why Join Maximus?

· Competitive Health Benefits

· 410K with Company Match

· Paid Accrued Sick Leave and 11 paid Holidays

· Employee Assistance Program (EAP)

· Employee Wellness and Discount Programs

· Career development and promotional opportunities

Essential Duties and Responsibilities:
- Develop working relationships with customers and monitor engagement and progress.
- Work with customers on a regular basis to meet and achieve program goals and/or maintain program services and eligibility.
- Exhibit considerable programmatic knowledge and assist customers in multiple phases of the application process, ranging from enrollment through the awarding of benefits and services.
- Assist customers to acquire services that facilitate program goals (e.g., educational and/or vocational training, medical, child care, transportation, substance abuse/mental health, child support establishment, legal, and other related needs).
- Follow-up with customers to ensure that their needs are met and questions and concerns are resolve.
- Interact with other team members to provide expertise and assistance in resolving participant issues.
- Maintain accurate and timely case notes on all customer contacts and document activities.
- Share information about outreach and engagement efforts with project staff.
- Inform project staff of any barriers that they identify and that are preventing the customer from engaging with the Provider.
- Perform other duties as may be assigned by leadership.

Minimum Requirements:
- High school diploma or GED required; Associate's degree from an accredited college or university preferred

EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

Job Type: Full-time

Pay: $18.59 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Hybrid work

Education:

• High school or equivalent (Required)

Ability to Relocate:

• Jamaica Center, NY 11433: Relocate before starting work (Required)

Work Location: Hybrid remote in Jamaica Center, NY 11433