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The health services that became the Anthony L Jordan Health Corporation (Jordan Health) began more than 100 years ago, in 1904. As one of the first 5 Federally Qualified Health Centers (FQHC) established in the nation, its roots are steeped in service to those who face barriers to health and health care, meeting their need for comprehensive medical, dentistry, behavioral health, and community services. Starting in northeast Rochester, NY, Jordan Health has since expanded to become a network of primary care offices and health centers serving residents living in three quadrants of Rochester, NY and in Canandaigua, N.Y.
Jordan Health is now seeking a Scheduling and Retention Specialist who, under the guidance of the Chief Operating Officer, is primarily responsible for soliciting encounters with patients/prospective patients via outbound calls, social media, email, texting and the Patient Portal.
If you want to apply your specialized experience and education in an environment where you can make a difference and significantly impact patients' quality of life, please consider our Scheduling and Retention Specialist opportunity.
Requirements
The Scheduling and Retention Specialist will ensure that:
The goal of this role is to maximize provider schedules and minimize no-shows and last-minute cancellations.
Address the needs of patients to remove barriers to attending appointments as scheduled.
The candidate selected would be the conduit to claim, reclaim, and maintain patient encounters.
Work with providers and scheduling team to monitor eCW schedules of all providers working daily and weekly
EDUCATION AND EXPERIENCE REQUIRED:
High School diploma or equivalent is required.
Education in a medical office setting is preferred.
SPECIAL SKILLS, KNOWLEDGE REQUIRED:
Excellent computer and telecommunications device skills, especially with Microsoft Office (Word and Excel a must) and Electronic Health records systems
Excellent interpersonal communication skills and customer service skills
Benefits: Jordan Health offers a competitive salary and full benefits offering including medical, dental, vision, life insurance, and 403b retirement plan. We offer Professional Development allowance.
Jordan Health offers equal opportunities to all persons without regard to race, color religion, age, sex, disability, national origin, ancestry, citizenship, military or veteran status, marital status, sexual orientation, domestic violence victim status, predisposing genetic characteristics or genetic information, or any other status protected by law.
About Jordan Health:
Jordan Health is an independent FQHC, with Level III Patient-Centered Medical Home (PCMH) designation through the National Committee on Quality Assurance. Jordan Health receives funding from the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services. Jordan Health is a network of outpatient primary care offices with providers who follow a panel of patients. While independent, Jordan Health actively collaborates with the major hospital and healthcare systems in our operating area to provide a total safety net of healthcare services.
