Retail Bank Service Manager

Are you looking for a great career opportunity that offers growth and an opportunity to support your local community? All while working in a team-oriented, family-like atmosphere? At Merchants & Marine Bank, we're committed to attracting and retaining talented employees who are committed to our core values ofCommunity, Relationships, and Personal Service.

We are looking for a Retail Bank Service Manager who wants to be a part of a friendly and high-functioning team that is committed to providing exceptional service to the customers they serve.

Success for this individual would be building relationships with internal and external customers, ensuring the customer receives an excellent experience, and influencing change to enhance efficiencies.

Merchants & Marine Bank has been proudly serving the communities along the Gulf Coast since 1899.

Why Work for Us

By joining our team, you can expect opportunities to enhance your personal skills as well as grow professionally.

Benefits and Total Rewards

The well-being of our team members is important to building our strongest future. Our Benefits and Total Rewards program provides team members with a competitive benefits package that includes the following:

• Retirement - 401k
• Medical, Vision, and Dental Insurance
• Telemedicine
• Term Life, AD&D and Disability Plan
• Employee Assistance Program
• Paid Time Off
• Paid Holidays (11)
• Tuition Assistance
• Fitness Center Reimbursement

Job Summary:

The RBSM is responsible for all operational, compliance, and customer experience initiatives within their assigned bank location and in accordance with the bank's established policies. The RBSM reviews and implements policies and procedures as well as supervises activities of the Retail Banker I / Retail Banker II.

Essential Functions and Responsibilities:

• Ensures a consistent and positive customer experience, including managing daily workflows, accuracy, and timeliness for transactions and processing within the branch.
• Oversees various aspects of daily Retail Operations, including but not limited to daily cash ordering and reconciliation; manages and coordinates resolution of RB and branch cash balancing problems and RB tickler systems in compliance with bank policies and procedures.
• In conjunction with the Retail Bank Manager, serves as the subject matter expert in the bank's deposit product suite to include ancillary products.
• Conducts branch self-audits and supervises the compilation of all reports.
• Ensures all retail-focused collateral material, including brochures, posters, signage, and other marketing material, is current and consistent with Bank standards.
• Identifies opportunities and candidates for various bank products to enhance our overall customer relationships.
• Works in conjunction with RBM in implementing and monitoring banks customer on-boarding program.
• Responsible for training new RB I, RB II to include refresher, system enhancements, policy, and procedure changes.
• Ability to serve in a backup capacity to Retail Bankers on operational and platform sides.
• Identify, train, and coach mentors for training purposes.
• Ensures all Compliance training is completed in a timely manner.
• Remains informed and comfortable with product enhancements, sharing this information in weekly staff meetings that ensures a consistent delivery throughout the Bank.
• Embrace and assist in conducting quarterly core value meetings.
• Performs all other duties as assigned.

For more information, contact Careers@MandMbank.com.

Qualifications:

• Bachelor's Degree in Finance, Business Administration, or related field preferred. A high school diploma or equivalent is required.
• Five or more years of experience in Banking or comparable finance management experience.
• Demonstrated customer service, interpersonal, and communication skills.
• Must be proficient with Microsoft Office products with strong data entry skills with a high attention to detail.
• Must possess exceptional time management skills with the ability to organize, prioritize, and perform multiple tasks simultaneously.
• Must possess strong leadership, teamwork, problem-solving, and analytical skills.

Working Conditions & Physical Requirements:

• Office environment but may have infrequent occasions to work outdoors.
• 40 hours per week, Monday through Friday.
• Overtime or extended hours occasionally.
• Some travel may be necessary to other businesses, customers, and branch locations.
• The employee is frequently required to operate a computer, printer, copy machine, calculator, telephone, and/or other office equipment.
• The employee frequently exchanges information with others and must be able to do so in an effective manner.
• Must have the ability to communicate clearly and effectively, both verbally and in writing, and across a variety of audiences.