- Ensures operational excellence of his/her designated restaurant
- Takes ownership of guest relations and customer satisfaction outcomes of his/her designated restaurant
- Implements, cascades, and sustains company initiatives and goals
- Increases sales and operating profit and sets short/long term plans to help meet those goals through local marketing and other internal opportunities
- Certified in Pei Wei Culinary and Front-of-the-House Operations and can perform duties daily
- Fosters a safe, respectful, and quality employee experience
- Supervises, assigns, and delegates task(s) appropriately to management and hourly team members
- Recruits, hires, and trains a full team following internal training specifications for each job position
- Provides on-going leadership and development to immediate management staff which may include but is not limited to: P/L statement accountabilities; Food and Labor Costs; Safety and Sanitation
- Acts as a goodwill ambassador to the community of Pei Wei
- Uses performance management tools and processes to ensure all employee performance appraisals are completed, with appropriate coaching, correction and feedback being delivered
- Ensures that all state and federal safety and sanitation guidelines are being followed
- Ensures regular repairs and maintenance of the restaurant in a timely manner
- Handles the administrative tasks in daily operations which may include but is not limited to hiring and terminating processes, invoicing, payroll, and cash handling
- Performs regular line checks to maintain all product quality standards
- Makes sure that all prep lists and order guides are complete
- Takes responsibility for all cost and food inventories
- Obtains appropriate safe food handlers permit within 6 months (or sooner if local regulations dictate) and always keeps permit current
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Experience:
- External Candidates: 2 years General Manager experience
- Internal Candidates: 6 months Pei Wei Sr./Assistant Manager position
- High School diploma or GED required
Sales Building
- Consistently identifies opportunities to build incremental sales growth
- Creates a sales culture among team members
- Leverages reports to identify drivers in sales trends
- Appropriately balances profitability with sales growth
- Steps up to conflicts and sees them as opportunities
- Uses focused listening to get an accurate read on the situation quickly
- Successfully resolves disputes with appropriate solutions
- Monitors behaviors to prevent conflicts from resurfacing
- Develops an environment where everyone is invested in the team
- Creates an atmosphere of open dialogue and feedback
- Builds both team morale and individual team member engagement
- Rallies the entire team behind key business goals and celebrates team successes
- Prioritizes hiring over short-term concerns
- Leverages a variety of sources to find new, diverse talent
- Thoroughly interviews candidates to prevent poor hires
- Ensures new team members have a quality onboarding experience
- Knows personal strengths and limitations and works to develop in those areas
- Can flex management style to fit the situation
- Exhibits a balance of pride and humility
- Understands his/her impact on others
- Is comfortable with the idea that change never stops
- Seeks to understand the reasons behind changes if they are not clear
- Works through personal concerns with change quickly
- Provides constructive feedback on further improvement after change implementation
- Creates great schedules to maximize the guest experience while controlling unnecessary labor costs
- Schedules to meet the needs of the business while being considerate of team member needs
- Frequently evaluates business trends and adjusts schedule accordingly
- Ensures team member schedules are posted in advance and minimizes last minute changes
- Creates an environment where sanitation is non-negotiable
- Ensures team members understand the impact of food safety on the brand
- Constantly monitors factors that impact food safety and proactively addresses potential concerns
- Immediately escalates any food safety concerns
- Consistently delivers results in key performance metrics
- Holds others accountable for results while also exhibiting personal accountability for team results
- Sets and communicates appropriate priorities and tracks progress
- Doesn't sacrifice long-term results to achieve short term metrics
- Must be able to reach, bend, balance and transport various objects weighing up to 30 lbs during a shift
- Must be able to stand and walk for periods of eight to ten hours in length each shift