Address
Form of workAbout Westgate Resorts
Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona. Westgate meets every vacation expectation, for every family, for every budget. As we continue growing, we will continue offering the best and most-affordable vacation options out there!
About Westgate Lakes Resort & Spa:
The beautiful lakefront Westgate Lakes Resort & Spa offers you the perfect opportunity to meet and share stories with guests who arrive from around the world to experience Central Florida's world-famous theme parks and attractions. Enjoy the surroundings and excitement that our world-class resort offers when you join the Westgate Lakes team.
SUMMARY
To ensure objectives are met in the Restaurant. Responsible for complete restaurant organization. Directs and coordinates all activities regarding the restaurant by performing the following duties personally or through subordinate supervisors.
ESSENTIAL DUTIES AND RESPONSIBILITIES
include the following. Other duties may be assigned.
Maintains current and accurate standard operating procedural manuals to include: service standards, cash handling procedures, menu item preparation, specifications, safety and security, purchasing, ordering, receiving, stocking, requisitioning and internal audit policies.
Train supervisory staff to follow up and maintain standards.
Responsible for staff training programs and sales incentive programs which support increasing sales, achievement of budgeted check averages and increase profits.
Conduct formal performance evaluations of all Restaurant staff.
Responsible for providing excellent service to owners and guests alike.
Prepare and adjust work schedules for the entire staff to ensure presence of requisite labor force on each shift with objective to meet customer service standards budgeted guidelines.
Organize regularly scheduled training classes and meetings with the entire staff of each area.
Discipline individual staff in accordance to company guidelines.
Authorize discounted/complimentary Guest Relation checks within department guidelines.
Responsible for New Hire staff selection, interviewing, orientation and department training. All to be conducted within company/department guidelines.
Develop and implement outlets on-going staff training programs.
Provide detailed training to all staff specific to compliance responsibilities to State Health Regulations.
Prepare weekly revenue forecasts and staff work schedules within established "staffing guidelines".
Control "front of house" operating expenses in accordance with weekly sales per budget
Operate outlets within budgeted guidelines.
Participate in company monthly Goals & Measurements Program.
Maintains each outlets par stock per department procedure.
Administers liquor/beverage requisitions per department procedure.
Ensures adherence to beverage controls per company and department policies.
Performs POS System voids, management functions and programming within department procedures.
Researches/tracks missing check reports.
Responds to guest inquiries, complaints in a professional and urgent manner.
Ensures adherence to all defined department/company standard operating procedures within department.
Enforces proper buffet/special event F&B check/cash controls.
Audits Guests checks, documenting irregularities, cash control violations.
Observes staff opening/running/closing outlet procedures, maintains current documents checklist.
Maintains accurate outlet analytical information throughout the year to support budget planning.
Documents staff call-in/tardiness.
Enforces staff, company and department grooming policies.
Recognizes/praises staff extraordinary service, rewards staff utilizing "David Dollars" and other employee programs.
SUPERVISORY RESPONSIBILITIES
Is responsible for the overall direction, coordination and evaluation of both units. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
Fifth year college or university program certificate; or two to four years related experience and/or training; or equivalent combination of education and experience.
Must have full service dining experience
Must have training skills and previous training experience
LANGUAGE SKILLS
Ability to read, analyze and interpret common scientific and technical journals, financial reports, legal documents, general business periodicals, professional journals, technical procedures or governmental regulations. Ability to write reports business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public. Ability to respond to common inquiries or complaints from customers, regulatory agencies or members of the business community. Must have excellent communications skills
MATHEMATICAL SKILLS
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume. Ability to apply concepts of basic algebra and geometry.
REASONING ABILITY
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety if instructions furnished in written, oral, diagram or schedule form.
CERTIFICATES, LICENSES, REGISTRATIONS
Food Handlers Certification required within 30 days of Hire, must be maintained on a current/valid status. Must successfully attend Company Mandatory Manager Training programs.
PHYSICAL DEMANDS
While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle or feel. The employee frequently is required to walk, reach with hands, arms, talk or hear and taste or smell. The employee is occasionally required to sit, climb or balance, stoop, kneel crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move more than 50 pounds.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Why Westgate?
- Comprehensive health benefits - medical, dental and vision
- Paid Time Off (PTO) - vacation, sick, and personal
- Paid Holidays
- 401K with generous company match
- Get access to your pay as you need it with our Daily Pay benefit
- Family benefits including pregnancy, and parental leave and adoption assistance
- Wellness Programs
- Flexible Spending Accounts
- Tuition Assistance
- Military Leave
- Employee Assistance Program (EAP)
- Life, Disability, Accident, Critical Illness & Hospital Insurance
- Pet Insurance
- Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
- Advancement & development opportunities
- Community Involvement Programs
Westgate Resorts is an Equal Employment Opportunity employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.
