Resource Coordinator

Position Summary:

IEM is looking for a Full Time- Resource Coordinator.

Primary Location:

• Candidates must live in Vermont.
• Primary work sites will be across nine disaster-declared counties of Caledonia, Chittenden, Lamoille, Orange, Orleans, Rutland, Washington, Windham, and/or Windsor in Vermont, USA
• Reliable transportation will be required for this role.

Travel Requirements:

• This position will require work to be conducted onsite and may require work on weekends or in excess of 40 hours per week.
• All interested candidates must be willing to work on site for the duration of each disaster assignment. Assignments typically may last up to 6 months with potential for extension.

Essential Functions:

• Conduct intake and registration for survivors, assessing their disaster-caused needs, particularly housing needs, and coordinating access and referrals to resources to meet those needs.
• Conduct initial program eligibility reviews.
• Maintain regular contact with survivors and conduct monthly recertifications for continued program eligibility.
• Research and identify possible sources of services and goods for survivors.
• Coordinate with Voluntary Organizations Active in Disasters (VOADs), non-profit organizations, Long-Term Recovery Groups (LTRGs), and private sector in partnership with local, state, federal, and other emergency management stakeholders to meet the needs of individuals, families, and communities.
• Conduct outreach to potential partners, including non-profit organizations, faith- and community-based groups, private sector companies, and foundations to determine interest and ability to assist survivors with needed resources.
• Provide streamlined, comprehensive, and accessible information regarding local, state, and federal programs, policies, public-private connections, and situational awareness to AHS/DCF and other partner organizations/agencies.
• Provide referrals to disaster survivors with remaining unmet needs in coordination with local, state, and federal Individual Assistance, mass care, and voluntary organizations, and other partners.
• Develop spreadsheets, diagrams, and process maps to document needs.
• Support operations, conduct registration, intake, and placement into non-congregate sheltering for disaster survivors.
• Ensure resource availability and allocation.
• Support project work as required – This could mean short or long term (up to 50 weeks) deployment.
• Perform other related duties as assigned.

Minimum Qualifications:

• One (1) year of experience responding to natural, technological, and human-caused disasters in mass care, human services, or similar role.
• Bachelor’s degree (public administration, emergency management, social sciences, or related field is a plus), and 1 year of relevant work experience OR associate degree plus two years of relevant work experience.
• The Resource Coordinator must understand their role as a service provider to the client and survivor, and approach projects with this priority in mind.
• Proven working experience in project management.
• Excellent client-facing and internal communication skills.
• Excellent written and verbal communication skills.
• Solid organizational skills including attention to detail and document management skills.
• Strong working knowledge of Microsoft Office.

Preferred Qualifications:

• A bachelor’s or master’s degree (social sciences, public administration, emergency management, or related field is a plus) and/or 2 years of experience in the administration of Federal/State Individual Assistance Programs, specifically, Individuals and Households Program, Public Assistance Non-Congregate Sheltering, and Disaster Case Management
• Mass care and human services experience is a plus.
• Proficient user of Smartsheets.
• FEMA Trainings that need to be completed before hire:
  1. ICS 100, 200, 700, 800
  2. IS 403 - Individual Assistance
  3. IS 405 - Mass Care/Emergency Assistance

Benefits and more:

• 10 paid Holidays
• Vacation Pay
• Sick Pay
• 401 (K) plan with matching
• Company paid STD and LTD

Why join IEM:

We are a woman owned company in Emergency Management that embraces teamwork, collaboration, flexible performance, actionable solutions and integrity/ethics. Our work touches everyone. We produce results that matter. Results that save lives – join us while we build a safe, secure and resilient world.

Our culture:

IEM believes in the greater good and it is our commitment to attract those who have excellent technical skills, creative minds and innovative ideas to keep propelling us forward.

IEM is an Equal Opportunity Employer including Vets and Disabled:

We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law.

If you need reasonable accommodation for any part of the employment process, please contact Human Resources and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from Human Resources.