Resolution Support Specialist

Position: Resolution Support Specialist (Tax Resolution)

Location: Irvine, CA

Details: Full time- In Office Position

Pay: $18-$20/ Hour (DOE)

Job Description

Alleviate Tax is a rapidly growing tax resolution/preparation firm. Alleviate Tax is a 2022 and 2023 finalist for the Better Business Bureau Torch Awards for Ethics. This is the most prestigious award given by the better business bureau. The award honors organizations whose leaders demonstrate a high level of personal character, meet the highest standards of ethics, and generate trust with customers and the community. We also were awarded 2022 and 2023 Top Workplace in Orange County.

Alleviate Tax is on a mission to change tax resolution! Our company culture is one of love and collaboration. We love our clients, and we love our colleagues!

We are looking for a self-motivated, hardworking, high-energy Resolution Support Specialist to join our team and hit the ground running. If this sounds like something you are interested in, please reach out to our recruiter Juliet Arpaia, OR Email your resume directly to JulietA@Alleviatetax.com.

**URGENTLY HIRING!!! **

Email: JulietA@alleviatetax.com

Responsibilities:

A competent Resolution Support Specialist is organized and efficient in their work. Their primary goal is to support and be the liaison between the Case Managers and Tax Prep departments.

• Outbound call as needed with current clients.
• Educate and update the client on their file and the next steps to ensure the cases are being moved along.
• Requesting any pending documents such as Bank statements, Tax Forms, etc.
• Familiarize themselves with the products and services offered by the company (Tax Resolution)
• Be the first line of defense taking on incoming calls for all of servicing to avoid our servicing team having to take these calls (if possible)
• Take Inbound Calls from the call que, redirect the calls as needed based off the clients concerns or questions.

Requirements:

• Excellent verbal and written communication skills to communicate services or products to prospects.
• Prior Tax Resolution Experience preferred.
• Persistence and resilience to dealing with escalated clients.
• Excellent outbound calling skills, with the ability to multitask.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Strong interpersonal skills to deal with various types of personalities.
• Professionalism and courteousness to create a positive customer experience.
• Computer literacy for data entry, and CRM use
• Ability to work with various department managers and employees.

Benefits:

• Medical, Dental, Vision after 60 days of employment
• PTO, Holiday Pay
• Growth Opportunities
• Fun, lively work environment AND Beautiful office location in the heart of Orange County.

Compensation:

• Hourly $18-$20.00/ Hour (DOE)

Alleviate Tax is an equal employment opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

Job Type: Full-time

Pay: $18.00 - $21.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Referral program
• Vision insurance

Experience level:

• 1 year
• 2 years

Shift:

• 8 hour shift
• Morning shift

Weekly day range:

• Monday to Friday
• No weekends

Work setting:

• Call center
• In-person
• Office

Ability to Relocate:

• Irvine, CA 92612: Relocate before starting work (Required)

Work Location: In person