Resident Service Coordinator (Bilingual In Spanish)

AgeSpan

Formerly Elder Services of the Merrimack Valley/North Shore

At AgeSpan, you'll find a work environment that combines:

• A refreshing culture that is supportive, collaborative, and encouraging of diverse perspectives and backgrounds.
• A focus on innovation with a team recognized for developing and implementing innovative programs and novel solutions.
• Encouragement of your development through opportunities to get involved, use your voice, and gain new knowledge and skills.
• A satisfying balance between your work and personal life, including a flexible workplace, generous paid time off, and wellness programs.

Depending on your role and your hours, we offer

• Flexible schedule and hybrid work opportunities
• Competitive salaries
• Healthcare (medical, dental)
• 403b Retirement Plan with agency match
• 20 Vacation Days, 12 Sick Days, and 12 Paid Holidays
• Social Work Licensing Program
• License Renewal Paid by agency for RN's and Social Workers
• And MORE!

Position Summary: The Resident Service Coordinator is responsible for the direct coordination of services and supports to residents at an assigned Supportive Housing site(s). S/he is responsible to identify and access resources beneficial to residents as needed, act as a liaison between the Housing Authority and residents, when appropriate, and work collaboratively with Housing Authority staff on behalf of all residents.

Essential Functions: (Core duties or tasks that are fundamental and not marginal to the performance of the job)

• Coordinate and facilitate services/activities and schedule office hours at designated Supportive Housing site(s).
• Inform residents about State Home Care and other publicly funded programs and public benefits. Make referrals and assist residents with securing benefits as appropriate.
• Recruit, train and supervise volunteers who will assist with group/congregate activities.
• Identify gaps in services for residents. Develop, implement and offer a range of services and programs to residents with the goals of establishing and maintaining cost effectiveness and affordable services, and meeting unmet needs.
• Assist in screening residents for Home Care Program eligibility and establish appropriate care plans with AgeSpan Care Manager(s) and Nurse(s) assigned to the sites.
• Conduct field visits to assess an older adult's physical, social, emotional and environmental status to determine their eligibility and needs in their homes in accordance with Executive Office of Elder Affairs regulations.
  • Work closely with community organizations and social service providers to provide programs, supports and services to allow residents to age in place.
  • Provide accurate and timely documentation to meet all contractual and administrative standards as required by the Executive Office of Elder Affairs, AgeSpan, and, if appropriate, the Housing Authority. Provide regular updates, feedback and reports to Housing Authority staff to preserve residents' tenancy. Develop annual goals for the site(s) and provide status reports.
  • Organize regular meetings with residents to address social, recreational and educational needs. Identify problems and issues and approaches to dealing with them.
  • Attend regularly scheduled on-site interdisciplinary meetings with AgeSpan Nurse and Care Manager and vendor representatives to provide on-going monitoring of residents' needs and services.
  • Other related duties as assigned.

Qualifications:

• BA/BS Degree preferred; LSW preferred.
• Bilingual English/Spanish required.
• Knowledge of and experience with housing/social services with elderly/disabled population strongly preferred.
• Knowledge of Housing/Disability laws and regulations helpful.
• Solid written, verbal, interpersonal and team skills.
• Strong computer skills and comfort with Microsoft applications and programs.
• MARSCH (Massachusetts Association of Resident Service Coordinators) Certification helpful but not required.
• SHINE (Serving the Health Insurance Needs of Everyone) certification a plus.

Hours: 22.5 per week

AA/EOE

AgeSpan is strongly committed to fostering a professional environment that recognizes, respects, and encourages the unique contributions of a broad spectrum of qualified employees. It is important that our employees reflect the diverse communities we serve. We maintain a work atmosphere that allows people of varied backgrounds to grow professionally and contribute to our mission by promoting diversity, equity, inclusion, and work-life balance.