Address
Form of work
SalaryWingate Management is looking for a Resident Services Coordinator/Administrative Assistant for our property in Wellesley & Needham.
Responsibilities include, but are not limited to:
1. Welcome new residents (and establish contact with existing residents) and explain to them the Resident Services program, its offerings, and the RSC role in providing information and support in assisting residents interested in accessing local service resources.
2. Help set a tone of inclusion and non-discrimination in the resident community.
3. Identify, assess, select, develop and maintain referral partnership relationships with local service resource agencies that effectively assist residents to achieve their opportunities and objectives in life.
4. Provide supportive linkages between residents and referral agency staff when residents or agencies request assistance. Document these efforts.
5. Refer lease violations to the Property Manager and work with the property
management team when a resident is identified as being in jeopardy of eviction. Offer linkages and referral support to the resident to positively and quickly rectify the situation. Document these efforts.
6. Establish Resident Services program targets. Consistently track and measure program target progress. Regularly report program outcomes to both internal and external stakeholders. Analyze and utilize outcomes data as the basis for continuous program improvement.
7. Identify and assess individual and family needs when appropriate; inform the resident of available resources and provide support in accessing services
successfully. Document these efforts.
8. Help to facilitate resident activities.
9. Develop supportive professional relationships with residents that help them enhance the quality of their lives, empower them to develop life goals and encourage them in taking the steps to achieve self-sufficiency.
10. When requested, work with property management in mediating conflicts between residents. Document these efforts.
11. Insure effective communication with residents, by newsletter, flyer, bulletin board etc., making sure that communication is inclusive of residents whose primary language isn’t English and who, as a result, have limited English proficiency, and people with visual and cognitive impairments.
12. Complete other housing and resident related assignments as directed by the supervisor.
13. Assist with light administrative tasks.
Position is 25 hours per week- schedule can be flexible. Bilingual is a plus.
Job Type: Part-time
Pay: From $18.00 per hour
Benefits:
- Paid time off
Schedule:
- Monday to Friday
- No weekends
Ability to commute/relocate:
- Wellesley, MA 02482: Reliably commute or planning to relocate before starting work (Preferred)
Experience:
- Customer service: 1 year (Preferred)
Work Location: In person
