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Form of work
SalarySUMMARY:
The Resident Services Coordinator is responsible for the implementation and operations of a Resident Service Program that includes after-school and summer youth programs; self-help and community support services; workforce and employment development services; early intervention services; and crisis intervention services. This position is located at the Pelham Lifelong Learning Center, Framingham, MA.
Work Schedule: Monday- Friday 9:00am-5:00pm
ESSENTIAL DUTIES:
- Identify individual, family and community service needs of residents and offer appropriate referrals.
- Developing strategies to link residents with needed programs, including assisting them to overcome various barriers that might impede access to those services.
- Maintain and collect individual client records and other necessary information on services provided to be able to document the income status and other characteristics of individuals served per CDBG grant compliance.
- Building community participation and involvement in service programs offered.
- Actively work with the RSM in setting and accomplishing the goals of the center.
- Identifying additional resource and funding opportunities to respond to emerging needs and interests of residents.
- Coordinate and supervise all functions of the drop-in program, including school vacation activities.
- Work closely with local colleges and local organizations to recruit program volunteers and interns.
- Build and maintain working relationships with service provider partners, contractors, and providers to develop an integrated system of education and technology, workforce, employment and economic development, youth recreation and diversion, and family support services to support the continued and long-term success of families residing in the development.
- Manage all aspects of the CAFCP program, including completion of annual application process.
- Coordinate and implement ESL classes.
- Develop a comprehensive understanding of resident needs and issues (conduct needs assessments, community meetings, etc.) offer residents the opportunity to assist their community and guide them towards appropriate services and resources.
- Develop and maintain a comprehensive list of resources (employment, education, social service agencies etc.) available in the community for residents’ benefit.
- Collect information and document incidents for potential follow-up by property staff and/or residents involved.
- Transport program participants in company van to specific events.
- Positively promote Pelham Apartments in the community and within the complex.
- Follow company policies and procedures at all times.
- Complete required trainings as assigned.
- Attend required meetings.
REQUIRED EDUCATION/EXPERIENCE:
- High school diploma or equivalent combination of education/experience.
- At least 2 years’ experience working with organizations serving the following populations: youth, families, seniors, immigrants, unemployed, people with substance use, mental health related issues, physical and learning disabilities.
- Demonstrated ability to effectively work with people with mental health, disability, substance abuse and legal and financial issues.
- Able to accurately identify/assess resident assets and needs to connect them effectively to resources and help them set personal goals.
- Ability to motivate individuals and groups to actively participate and take leadership in efforts to increase self-determination.
- Ability to function effectively in an environment with diverse cultures and multiple perspectives and lines of authority.
- Ability to represent Pelham Learning Center at various community events and task forces.
- Demonstrated experience with Microsoft Office products.
