Resident Service Coordinator

Resident Service Coordinator - Hubbardston and Worcester, MA

Summary: The primary function of the Resident Service Coordinator (RSC) is to effectively assist in maintaining resident tenancy through a variety of programs enabling them to age in place.

Responsibilities:

• Welcome new residents, establish contact with existing residents, and explain the Resident Services program, its offerings, and the RSC role in assisting residents who desire access to benefits and services.
• Identify and assess individual needs when appropriate; inform the resident of available resources and provide support in accessing services successfully.
• Develop positive relationships with local non-profit agencies, social service agencies/providers, residents, and community.
• Maintain accurate, timely, and confidential documentation of all residents served by using the AASC/data base. Maintain and update accurate confidential files in a secure locked location.
• Communicate through written or verbal any concerns, issues, or problems relevant to property with senior Resident Services coordinator.
• Required to complete certification by Massachusetts Association Resident Service Coordinators (MARSCH) within first two years of employment. Attend classes, workshops, or trainings a minimum of 12 hours each year to maintain certification. Be available to attend weeklong training conference annually. Attend monthly Resident Service Coordinator meetings.
• Host monthly meeting with residents related to health and wellness by locating local providers/vendors to present on a variety of relative topics.
• Plan and execute two social events every year with property manager. Host monthly meeting with residents related to health and wellness by locating local providers/vendors to present on a variety of relative topics.
• Report lease violations to property manager when observed.

Requirements:

• Bachelor’s degree or higher in Social Work, Psychology, Counseling, or a related specialty. 1-3 years of Resident Services experience or equivalent with the aging population.
• Bilingual a plus (Spanish/English).
• Excellent verbal and written communication skills. The ideal candidate must be able to effectively communicate with individuals from diverse backgrounds.
• Must maintain a high level of interpersonal skills to handle sensitive and confidential situations.
• Must have exceptional knowledge of computer systems and databases, Microsoft Office software including Outlook, Excel, and Word.
• Valid driver’s license and reliable transportation.

Hours – 32 Hours

Benefits:

• Competitive compensation
• Medical, Dental, Vision, LTD, and Life Insurance
• Flexible Spending Account and Health Savings Account
• Competitive Vacation and Sick time
• 14-paid holidays
• 403(b) plan RCAP Contribution and Match

Job Type: Full-time

Pay: $24.00 - $27.00 per hour

Expected hours: 32 per week

Benefits:

• 403(b)
• 403(b) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Day range:

• Monday to Friday

Shift:

• 8 hour shift
• Day shift

Work Location: In person